Ashley M. Frohmader

• Lead change management initiatives and establish operational objectives that drive continuous improvement, efficiency, and high-performance execution.
• Provide leadership and operational direction to an hourly workforce within the Distribution Delivery Center (DDC), ensuring productivity, accountability, and alignment with organizational goals.
• Demonstrate a results-oriented leadership approach through proactive problem-solving, operational follow-through, and process improvement initiatives.
• Managed daily operations through planning and prioritization, optimizing resources to achieve performance targets.
• Collaborated with leadership teams to enhance operational effectiveness and align with business objectives.
• Influence teams and stakeholders to drive performance improvements and operational consistency without direct authority over all contributing groups.
• Foster inclusive workplace culture enhancing employee engagement, collaboration, and professional development.
• Support warehouse and distribution operations while maintaining safety, compliance, and customer experience standards.

• Conducted regular business reviews with third-party service providers to identify performance gaps and implement coaching, development, and corrective action plans.
• Performed Ride-Alongs and field audits to ensure adherence to Standard Operating Procedures (SOPs), improve execution quality, and strengthen client satisfaction and loyalty.
• Partnered with third-party contractors to improve operational effectiveness, execution standards, and business performance.
• Communicated and enforced safety standards and compliance procedures across partner teams to maintain safe and efficient operations.
• Championed the execution of Best Buy and Geek Squad strategic initiatives within assigned territories while ensuring alignment with customer experience expectations.
• Drove consistency in service delivery and operational execution to protect and strengthen brand reputation.
• Built and maintained strong partnerships with Retail leadership and external vendors to improve business results and client experience.
• Influenced contractors, cross-functional teams, and stakeholders to achieve operational goals and performance improvements without direct managerial authority.

• Conducted daily startup meetings focused on safety, staffing assignments, operational priorities, and team communication.
• Performed administrative responsibilities including verification and submission of operational activity logs and documentation.
• Supported leadership teams by communicating operational goals, staffing needs, and performance projections.
• Served as the primary point of contact for the WCS department while continuing to execute WCS operational responsibilities.

• Monitored warehouse clerical support functions within the Best Buy Distribution Center to ensure operational accuracy and efficiency.
• Assisted in evaluating inventory control processes and maintaining inventory accuracy across multiple distribution center operations.