Ashley Harris
Hickory
Summary
Dedicated Patient Access Representative skilled in patient registration, HIPAA compliance, and customer service. Committed to enhancing patient experiences through efficient record management and team collaboration.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Lifepoint Health
Hickory
05.2025 - Current
- Greeted patients and verified insurance information for accurate registration.
- Assisted patients in completing necessary paperwork and forms efficiently.
- Responded to patient inquiries regarding services and insurance coverage.
- Maintained patient records in compliance with privacy regulations and policies.
- Collaborated with team members to streamline the patient access process.
- Utilized electronic health record systems for data entry and retrieval tasks.
- Provided support during peak hours to ensure smooth operations at the facility.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
Lead Medication Technician
Brookdale Assisted Living
HICKORY
07.2017 - Current
- Administered medications to residents according to prescribed schedules.
- Monitored residents for side effects and reported observations to nursing staff.
- Trained and supervised junior medication technicians in proper procedures.
- Maintained accurate medication records and documentation for compliance.
- Collaborated with healthcare professionals to optimize resident care plans.
- Ensured medication storage areas remained organized and properly stocked.
- Conducted regular safety checks on medication administration equipment.
- Assisted in creating staff training materials for medication management protocols.
- Responded promptly to inquiries from patients, family members, physicians, nurses, pharmacists or other healthcare professionals concerning medication information.
- Performed medication reconciliation for all incoming and outgoing patients.
- Prepared intravenous admixtures under the supervision of a pharmacist or nurse practitioner.
- Ensured that all medications are administered according to physician instructions.
- Assisted in the inventory management of controlled substances and other medications.
- Provided advice on over-the-counter medications as needed based on patient's condition.
- Adhered strictly to HIPAA guidelines when handling patient information.
- Instructed staff on proper procedures related to medication administration and storage requirements.
- Created reports for pharmacists on medication orders, refills, and renewals.
- Reported any adverse events or errors associated with the use of drugs to appropriate personnel.
- Maintained accurate records of patient's prescriptions and treatments.
- Processed refill requests received by telephone or fax accurately and efficiently.
- Participated in regular continuing education programs related to new drugs, dosage forms, indications.
- Provided education to patients regarding their medications, dosages, and potential side effects.
- Checked for possible drug interactions before dispensing any medications.
- Verified prescription orders against medical charts to ensure accuracy prior to filling requests.
- Obtained, recorded and reported patient vital signs for medication administration.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Preparedvarious medications per shift to distribute to patients orally, topically, or through inhalation.
- Performed wellness observations, documenting side effects for clinical follow-up.
- Researched medications to better understand properties and interactions with other drugs.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Liaised with nursing staff to prepare and administer prescribed medications to patients.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Promoted clean and sanitary environment by maintaining department equipment.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Followed protocols for disposing of expired or unused medications safely.
- Utilized electronic health record systems for entering medication orders and patient information.
- Conducted regular audits of medication administration records for compliance with regulations.
- Participated in team meetings to discuss patient care and medication management strategies.
- Provided support and assistance to nursing staff with patient care activities.
- Prepared and administered oral, topical, and injectable medications as directed by healthcare providers.
- Completed continuing education to stay updated on medication administration practices.
- Educated patients on medication purposes, dosages, and potential side effects.
- Monitored patient vital signs and responded to emergencies as needed.
- Assisted patients with activities of daily living, including medication reminders.
- Ensured compliance with state and federal regulations regarding medication administration.
- Assisted in updating patient care plans with medication changes and observations.
- Maintained a clean and safe environment in the medication preparation area.
- Assisted with the storage, distribution, and management of medication inventory to ensure availability.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered patient call signals and signal lights to determine patients' needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Collected specimens from patients for laboratory testing purposes.
- Reminded patients to take prescribed medications or nutritional supplements.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
CSR, Sales
Safelite Auto Glass
01.2024 - 04.2024
- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and service options.
- Coordinated appointment scheduling for auto glass repairs and replacements.
- Educated customers on product features and benefits for informed decisions.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Collaborated with team members to maintain store organization and cleanliness.
- Maintained knowledge of industry trends and competitor offerings to enhance service quality.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ11-2028
High School Diploma -
Hickory High School
Hickory, NC06-2011
Skills
- Patient registration
- Medical record management
- Customer service
- Patient communication
- HIPAA compliance
- Medication administration
- Team collaboration
- Money handling
Timeline
Patient Access Representative
Lifepoint Health
05.2025 - Current
CSR, Sales
Safelite Auto Glass
01.2024 - 04.2024
Lead Medication Technician
Brookdale Assisted Living
07.2017 - Current
Bachelor of Science - Health Care Administration
University of Phoenix
High School Diploma -
Hickory High School