Ashley Yelton
Mount Airy,NC
Summary
Dedicated and compassionate Certified Peer Support Specialist with lived experience in mental health recovery. Committed to supporting individuals on their journey toward stability and well-being. Strong foundation in trauma-informed care, active listening, and evidence-based peer support strategies. Continuing education in various areas of mental health and wellness to provide informed and empathetic guidance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Family Fare convenience stores
07.2006 - 11.2019
- Dealt with a wide range of customer service, operational, and administrative tasks every day.
- Spoke with customers about their service concerns and desires, quickly grasping issues and applying
- Helped with the running and summarizing of operational reports and information.
- Preserved revenue streams where possible, using refunds as a last resort to maintain customer
Housekeeping Manager
SunBreeze Cleaning Services LLC
08.2017 - 07.2019
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Implemented preventive maintenance practices and followed equipment guidelines to avoid failures.
- Gathered information from a variety of vendors to ensure cost-effective purchasing.
- Oversaw team productivity and workflow to ensure that quality standards were met.
Skills
- Trauma-Informed Peer Support
- Active Listening & Empathy
- Crisis Intervention & De-escalation
- Mental Health Advocacy
- Group Facilitation & One-on-One Mentorship
- Resource Navigation
- Coping Skills Development
Certification
- Certified Peer Support Specialist – Promise Resource Network [2024]
- Ongoing Continuing Education in Mental Health, Trauma Recovery, and Advocacy
NC Certified Peer Support Specialist
Trauma-informed | Compassionate | Lived Experience | Mental Health Advocacy
Training
- [Racial Inequity and Discrimination in Mental Health Crisis Services
- Assertive Community Treatment (ACT)
- Understanding and Preventing Suicide
- Understanding Behavior and Challenging Non-Compliance
- Psychiatric Advance Directives
- Empowering Wellness: Helping People with Lifestyle Changes
- Pregnancy and Opioid Exposure
Timeline
Housekeeping Manager
SunBreeze Cleaning Services LLC
08.2017 - 07.2019
Customer Service Specialist
Family Fare convenience stores
07.2006 - 11.2019
Similar Profiles
William EllisWilliam Ellis
Regional Director of Operations at Cal's Convenience-DBA stripes Convenience StoresRegional Director of Operations at Cal's Convenience-DBA stripes Convenience Stores
Carlos J. Otero LópezCarlos J. Otero López
IT Specialist at To Go Stores / Convenience Stores & Shell / Gasoline Service Station CompanyIT Specialist at To Go Stores / Convenience Stores & Shell / Gasoline Service Station Company
Samantha AlexanderSamantha Alexander
Shift Supervisor at Spinx Convenience StoresShift Supervisor at Spinx Convenience Stores