Ashley Yates
Telephone Support Advocate
Cleveland,NC
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with over four years of experience working in busy environments.
Overview
13
13
years of professional experience
Work History
Dock Associate
Dillard's Distribution Center
08.2022 - 04.2024
- Safety Representative for my home department
- Expedited order fulfillment by utilizing a detailed understanding of warehouse layout and inventory management.
- Collaborated with team members to consistently meet or exceed daily production goals and deadlines.
- Participated in cross-functional teams, collaborating on process improvement initiatives that resulted in cost savings or enhanced performance outcomes.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Telephone Support Advocate
Leggett & Platt
03.2022 - 08.2022
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Supported company operations by performing various administrative tasks such as data entry, filing, and scheduling appointments as needed.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Improved caller experience by consistently following established protocols for routing calls and escalating issues as necessary.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
Shipping Associate
The Driveshaft Shop
01.2021 - 05.2021
- Reduced order processing time through effective communication with warehouse staff and prioritizing tasks.
- Maintained a high level of accuracy in inventory management by conducting regular audits and updating records.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
- Increased workplace safety by strictly adhering to company protocols and guidelines for handling hazardous materials.
- Minimized shipping errors through meticulous attention to detail when preparing orders for shipment.
- Achieved higher levels of productivity by implementing process improvements within the shipping department.
- Consistently met or exceeded performance metrics while maintaining high-quality standards in all aspects of work.
- Efficiently processed incoming shipments, verifying contents against invoices and updating inventory records accordingly.
Warehouse Production Associate
Dillard's Distribution Center
03.2019 - 01.2021
- Expedited order fulfillment by utilizing a detailed understanding of warehouse layout and inventory management.
- Collaborated with team members to consistently meet or exceed daily production goals and deadlines.
- Maintained a clean and safe work environment by adhering to company safety guidelines and promptly addressing potential hazards.
- Optimized storage space by reorganizing product placement based on demand patterns and seasonal fluctuations.
- Increased productivity with proactive communication between departments, facilitating smooth workflow across operations.
- Participated in cross-functional teams, collaborating on process improvement initiatives that resulted in cost savings or enhanced performance outcomes.
Waitress/Cashier/Hostess
Blue Bay Seafood
01.2011 - 12.2016
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High school diploma -
West Rowan High School
Mount Ulla06.2012
Skills
- Microsoft Excel
- Microsoft Office
- Microsoft Powerpoint
- QuickBooks
- Assessments
- Customer service
- Proofreading
- Multi-tasking
- Safety Procedures
- Professional Communication
Languages
- English
Timeline
Dock Associate
Dillard's Distribution Center
08.2022 - 04.2024
Telephone Support Advocate
Leggett & Platt
03.2022 - 08.2022
Shipping Associate
The Driveshaft Shop
01.2021 - 05.2021
Warehouse Production Associate
Dillard's Distribution Center
03.2019 - 01.2021
Waitress/Cashier/Hostess
Blue Bay Seafood
01.2011 - 12.2016
High school diploma -
West Rowan High School
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