Ashley Williams
Rockingham
Summary
Dynamic team leader specializing in performance management and customer satisfaction. Proven expertise in staff training, inventory optimization, and cross-departmental collaboration. Achievements include enhanced operational efficiency and improved customer feedback scores.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Team Lead
Walmart
Rockingham
11.2022 - Current
- Supervised daily operations, enhancing team efficiency and improving customer satisfaction.
- Trained new staff on store policies and customer service techniques, fostering a knowledgeable team.
- Monitored performance metrics to identify improvement areas, facilitating targeted team development.
- Facilitated cross-departmental coordination to enhance workflow and service delivery.
- Resolved customer complaints with timely and effective solutions.
- Developed schedules for adequate coverage during peak hours, enhancing service quality.
- Conducted performance appraisals to provide feedback and identify development opportunities.
- Implemented inventory management practices to optimize stock levels and accuracy.
Correctional Officer
Evans Correctional Institution
Bennettsville
10.2020 - 10.2021
- Monitored inmate behavior to ensure compliance with institutional regulations.
- Conducted regular security checks to maintain facility safety.
- Enforced rules consistently to promote a safe environment for inmates and staff.
- Responded swiftly to emergencies by utilizing established crisis management protocols.
- Observed inmate behavior to prevent escape attempts and other dangerous activities.
- Supervised inmates during meals, recreation, medical visits, and court appearances to ensure safety and order.
- Maintained accurate records of inmate activities and incidents to ensure accountability and compliance.
- Collaborated with staff to implement rehabilitation programs that facilitated successful inmate reintegration.
Fresh Food Associate
Walmart
Rockingham
09.2018 - 09.2020
- Stocked fresh produce to optimize displays and ensure product availability.
- Maintained organized, clean environment in fresh food department to enhance shopping experience.
- Assisted customers with product selections and addressed inquiries effectively.
- Monitored inventory levels, reporting shortages to management promptly.
- Collaborated with team members to create engaging seasonal promotions and displays, driving customer interest.
- Trained new associates on store policies and fresh food handling standards, ensuring compliance and product safety.
- Examined grocery products, removing expired items per FIFO guidelines.
- Sanitized food preparation areas using approved cleaning products.
Cashier
Food Lion
Hamlet
01.2013 - 01.2018
- Processed customer transactions efficiently at checkout, ensuring accuracy in cash and credit payments.
- Operated cash register or POS system accurately for all payment types.
- Trained new cashiers on procedures and customer service standards, enhancing team readiness.
- Assisted customers with product inquiries and navigation, improving overall shopping experience.
- Greeted customers, addressing questions regarding products and services.
- Assisted customers with product inquiries and navigation throughout store layout.
- Worked closely with team members to ensure efficient store operations. members to facilitate seamless operations and superior customer service.
- Welcomed customers to the store, creating a friendly atmosphere, addressing questions regarding products and services.
Education
High School Diploma -
Richmond Senior High School
Rockingham, NC06-2015
Skills
- Leadership coaching
- Performance appraisal
- Team leadership and coaching
- Performance management and appraisal
- Emergency response coordination
- Task delegation
- Time management and task delegation
- Safety compliance and workplace safety
- Effective communication
- Human resources management and diversity
- Strategic planning
- Staff onboarding processes
Certification
- CPR
Timeline
Team Lead
Walmart
11.2022 - Current
Correctional Officer
Evans Correctional Institution
10.2020 - 10.2021
Fresh Food Associate
Walmart
09.2018 - 09.2020
Cashier
Food Lion
01.2013 - 01.2018
High School Diploma -
Richmond Senior High School