Ashley Walls
Raleigh
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
IAA
Raleigh
07.2020 - 01.2021
- Provided accurate information about products and services to customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collected deposits or payments and arranged for billing.
- Updated system with order specifics and customer details, preferences, and billing information.
Waitress
Applebee's Neighborhood Grill & Bar
Wilson
01.2017 - 02.2019
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Set up tables in between patrons to reduce wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
Southeast Raleigh Highschool
Raleigh01-2000
Some College (No Degree) - Psychology Criminal Justice
Wake Technical Community College
Raleigh, NCSkills
- Hardworking
- Dependable
- Detail oriented
- Grew up in service industry
Timeline
Customer Service Representative
IAA
07.2020 - 01.2021
Waitress
Applebee's Neighborhood Grill & Bar
01.2017 - 02.2019
High School Diploma -
Southeast Raleigh Highschool
Some College (No Degree) - Psychology Criminal Justice
Wake Technical Community College