Ashley Tilley
Randleman
Summary
Dynamic Patient Service Representative with extensive experience at Atrium Health Wake Forest Baptist, excelling in insurance verification and appointment scheduling. Known for delivering exceptional customer service while ensuring HIPAA compliance. Proven ability to manage complex patient interactions and streamline processes, enhancing patient satisfaction and operational efficiency. Punctual and hardworking, committed to patient confidentiality.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Patient Service Representative III/Durable Medical Equipment Representative
Atrium Health Wake Forest Baptist
11.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Balanced deposits and credit card payments each day.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Used [Software] to schedule appointments.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Provided excellent customer service to patients and medical staff.
Unit Secretary/ Sleep Study Pre- Authorizations
Bethany Medical Center
08.2020 - 09.2022
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
Patient Service Representative
Atrium Health Wake Forest Baptist
01.2014 - 07.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
High School Diploma -
Randleman High School
Randleman, NC06-2007
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Eligibility determination
- Medical insurance
- Office administration
- Patient registration
- Money handling
- Patient check-in
- Friendly and outgoing
- Registration and scheduling
- Punctual and hardworking
Timeline
Patient Service Representative III/Durable Medical Equipment Representative
Atrium Health Wake Forest Baptist
11.2023 - Current
Unit Secretary/ Sleep Study Pre- Authorizations
Bethany Medical Center
08.2020 - 09.2022
Patient Service Representative
Atrium Health Wake Forest Baptist
01.2014 - 07.2020
High School Diploma -
Randleman High School
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