Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Tatum

Elkin

Summary

Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.

Overview

10
10
years of professional experience

Work History

Member Service Representative/Lead Teller

Members Credit Union
05.2022 - Current
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Resolved member issues through effective communication and problem-solving techniques.
  • Maintained up-to-date knowledge of products and services to better assist members.
  • Processed applications for new accounts.
  • Managed cash inventory and conducted regular audits to maintain accuracy and accountability.
  • Assisted loan officers in preparing and processing loan applications efficiently.

Freight Processing Lead

Big Lots
04.2017 - 05.2022
  • Planned and prepared for new merchandise based on the truck billings and carton count.
  • Set and adjusted merchandise displays following planogram guidelines to support sales strategies and seasonal transitions.
  • Delegated tasks and provided ongoing guidance to team members to achieve department objectives.
  • Performed keyholder duties, including store opening, closing, and oversight of daily operations.
  • Performed cash management duties, including securing bank deposits and coordinating change orders.

Stocker/Cashier

Babies R Us
11.2015 - 04.2017
  • Operated point-of-sale system to ensure correct check out.
  • Verified store counts based on handheld systems.
  • Unloaded trucks and ensured product was sorted into correct sections.
  • Labeled and packaged back stock to be scanned into bays.
  • Provided customer service.

Education

High School Diploma -

North Forsyth Highschool
Winston-Salem, NC
05-2015

Skills

  • Retail merchandising
  • Customer service
  • Leadership
  • Problem solving
  • Detail-oriented
  • Dependability
  • Effective multitasking

Timeline

Member Service Representative/Lead Teller

Members Credit Union
05.2022 - Current

Freight Processing Lead

Big Lots
04.2017 - 05.2022

Stocker/Cashier

Babies R Us
11.2015 - 04.2017

High School Diploma -

North Forsyth Highschool

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Ashley Tatum