Ashley Tatum
Elkin
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Member Service Representative/Lead Teller
Members Credit Union
05.2022 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Resolved member issues through effective communication and problem-solving techniques.
- Maintained up-to-date knowledge of products and services to better assist members.
- Processed applications for new accounts.
- Managed cash inventory and conducted regular audits to maintain accuracy and accountability.
- Assisted loan officers in preparing and processing loan applications efficiently.
Freight Processing Lead
Big Lots
04.2017 - 05.2022
- Planned and prepared for new merchandise based on the truck billings and carton count.
- Set and adjusted merchandise displays following planogram guidelines to support sales strategies and seasonal transitions.
- Delegated tasks and provided ongoing guidance to team members to achieve department objectives.
- Performed keyholder duties, including store opening, closing, and oversight of daily operations.
- Performed cash management duties, including securing bank deposits and coordinating change orders.
Stocker/Cashier
Babies R Us
11.2015 - 04.2017
- Operated point-of-sale system to ensure correct check out.
- Verified store counts based on handheld systems.
- Unloaded trucks and ensured product was sorted into correct sections.
- Labeled and packaged back stock to be scanned into bays.
- Provided customer service.
Education
High School Diploma -
North Forsyth Highschool
Winston-Salem, NC05-2015
Skills
- Retail merchandising
- Customer service
- Leadership
- Problem solving
- Detail-oriented
- Dependability
- Effective multitasking
Timeline
Member Service Representative/Lead Teller
Members Credit Union
05.2022 - Current
Freight Processing Lead
Big Lots
04.2017 - 05.2022
Stocker/Cashier
Babies R Us
11.2015 - 04.2017
High School Diploma -
North Forsyth Highschool