Ashley Steward
Durham
Summary
Experienced healthcare and case management professional with 5+ years in patient support, customer service, and claims coordination. Proven ability to manage client cases, verify insurance, maintain HIPAA compliance, and document accurate records. Skilled in communication, care coordination, and using CRM/EHR systems. Passionate about helping individuals access healthcare services and improve outcomes in remote environments.
Overview
5
5
years of professional experience
Work History
Additional Healthcare Experience
- Patient Service Representative – Robert Half Staffing
- Release of Information (ROI) – Medical Records Association
- Patient Access Representative – Novant Health
- Field Technician/Auditor – Ciox Health
Case Manager (Contract)
Take 2 Consulting (Client: Gainwell Technologies)
11.2025 - 03.2026
- Managed client cases and ensured accurate documentation
- Coordinated healthcare services and followed up with clients
- Assisted individuals in accessing benefits and care programs
- Maintained HIPAA compliance and confidentiality
- Communicated with internal teams to support case resolution
Remote Intake Specialist / Customer Service
ATI Physical Therapy
02.2024 - 05.2025
- Handled inbound/outbound calls assisting patients with care needs
- Verified insurance and updated patient demographic information
- Scheduled, rescheduled, and canceled appointments
- Documented Workers’ Compensation claims accurately
- Maintained HIPAA compliance and patient confidentiality
Remote Customer Support Representative
Ernest & Young / Search Pro Staffing
12.2021 - 06.2022
- Assisted customers with ACP & Lifeline program enrollment
- Verified demographic information and processed applications
- Educated customers on services and program benefits
- Maintained compliance with HIPAA and data privacy regulations
Remote Customer Service Representative (Contract)
Blue Rhino / Ferrellgas
11.2020 - 03.2021
- Managed inbound/outbound calls and account inquiries
- Processed payments, billing, and service requests
- Documented customer interactions with high accuracy
- Used Salesforce, InContact, and cloud-based systems
Education
Associate Degree - Health Information Technology
Ultimate Medical Academy
Skills
- Case Management
- Care Coordination
- Insurance Verification
- HIPAA Compliance
- EHR/EMR Systems
- Salesforce CRM
- Medical Terminology
- ICD-10 & CPT Coding
- Customer Service
- Data Entry & Documentation
- Microsoft Office
- Communication
- Organization
Timeline
Case Manager (Contract)
Take 2 Consulting (Client: Gainwell Technologies)
11.2025 - 03.2026
Remote Intake Specialist / Customer Service
ATI Physical Therapy
02.2024 - 05.2025
Remote Customer Support Representative
Ernest & Young / Search Pro Staffing
12.2021 - 06.2022
Remote Customer Service Representative (Contract)
Blue Rhino / Ferrellgas
11.2020 - 03.2021
Additional Healthcare Experience
Associate Degree - Health Information Technology
Ultimate Medical Academy