Ashley Silman
Fayetteville
Summary
Dynamic Shift Leader at Blessed Oasis Pet Resort with proven expertise in customer engagement and conflict resolution. Skilled in cash handling and customer scheduling, I consistently enhanced guest satisfaction and streamlined operations. Recognized for training team members and maintaining high health and safety standards, I thrive in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Shift Leader
Blessed Oasis Pet Resort
Fayetteville
06.2024 - Current
- Resolved customer complaints promptly and professionally.
- Resolved customer inquiries and concerns, contributing to improved guest satisfaction.
- Coordinated grooming, boarding, and daycare services through effective phone communication.
- Verified vaccination requirements to ensure compliance before service.
Kennel Worker
Bed & Biscuits
Stedman
01.2024 - 06.2024
- Provided daily care for dogs, ensuring health and safety standards were met.
- Cleaned and maintained kennel facilities to promote a sanitary environment.
- Monitored dog behavior during playtime, ensuring safe interactions among pets.
- Coordinated feeding schedules, ensuring each pet received appropriate meals.
Sales Associate
Grace's Hallmark
Fayetteville
04.2023 - 01.2024
- Encouraged customers to make additional purchases by suggesting relevant items, enhancing their shopping experience.
- Introduced promotions and sale opportunities, engaging customers and driving interest in featured products.
- Informed customers of promotions and special offers, contributing to increased sales and customer satisfaction.
- Created great customer experiences with personalized sales support.
- Assisted customers in locating and choosing products in-store.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Met merchandising standards by keeping store stocked and products faced.
- Rotated stock using clearance markdowns and special sales promotions.
- Resolved customer concerns using strong communication and conflict management skills.
Kennel Manager
Sanford Animal Hospital
Sanford
08.2021 - 03.2023
- Managing other kennel staff employees
- Creating a working schedule for kennel staff employees
- Monitored boarders to ensure optimal health and compliance with medication schedules.
- Took dogs for walks in the fenced yard to promote exercise and well-being.
- Help technicians with holding animals while they administer medications, nail trims or blood draws
- Assisted technicians in conducting X-rays to ensure accurate diagnostics.
Crew Member
Smithfields Chicken N BBQ
Sanford
02.2017 - 04.2018
- Handled customer complaints in a professional and courteous manner.
- Resolved customer complaints by remaking dishes and processing refunds to ensure a positive dining experience.
- Recommended menu items tailored to customer preferences and dietary restrictions to enhance satisfaction.
- Addressed customers with friendly greetings and conversations.
- Maintained knowledge of store menus to advertise promotions and limited-time offers.
- Trained new employees on company policies and food preparation procedures to promote consistency and quality.
- Cross-trained in multiple positions to assist during busy periods.
- Placed orders into POS systems and handled cash and credit transactions.
- Packaged and labeled to-go and delivery orders for pickup.
- Measured and weighed ingredients according to portion control standards.
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination.
- Sorted and stored ingredients by expiration dates to ensure freshness and safety.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Followed all safety and security procedures to reduce risks.
- Completed all store opening and closing procedures.
- Provided customer feedback to management.
Sheriff's Deputy
Chatham County Sheriff's Office
Pittsboro
07.2015 - 08.2016
- Communicated with dispatch to relay real-time information on route status, inmate count, and destination for effective coordination.
- Properly pat down inmates to ensure everyone's safety to and from the courthouse or the jail.
- Processed inmates in and out of jail, ensuring adherence to protocols and maintaining security.
- Conducted thorough strip searches on inmates to ensure safety and compliance.
- Transported inmates to other counties for warrant-related appearances, ensuring timely and safe delivery.
- Walk inmates to/from nurses station for blood sugar checks, sick calls or other medication needs.
- Completed any and all training required to carry a pistol, taser and pepper spray.
Crew Member
Smithfields Chicken N BBQ
Sanford
01.2015 - 06.2015
- Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift.
- Streamlined order taking and payment processing, minimizing wait times for customers.
- Kept wait times low through fast order taking and payment processing.
- Delivered exceptional service to every guest with consistent use of company-customer relations strategies.
- Engaged customers with friendly greetings and conversations, enhancing overall guest experience.
- Personalized guest experiences, going the extra mile to satisfy customer needs.
- Maintained cleanliness in food preparation and front-of-house areas, ensuring a hygienic environment.
- Restocked stations with cutlery, sauces, and napkins during each shift.
- Cleaned dishes, serving utensils, and cooking implements following proper sanitation procedures.
Housekeeper
Cleaning Impressions Cleaning Service
Aberdeen
06.2013 - 11.2013
- Cleaned all client-requested areas to maintain a tidy and comfortable home environment.
- Changed linens, disposed of trash, and cleaned bathrooms, bedrooms, and living rooms to uphold high cleanliness standards.
- Scrub clean the tub in the shower, scrub toilet, and clean the sink in the bathrooms.
- Clean off counters, sink, oven, and fridge in the kitchen.
- For example, dust the furniture and all decor hanging on the walls, vacuum, sweep and mop floors.
- Prepared guest rooms at golf resort to create a welcoming atmosphere for visitors.
- Stocked rooms with clean linens and household items.
Shift Leader
Smithfields Chicken N BBQ
Southern Pines
03.2011 - 06.2013
- This was my first job. I started out as a crew member then after about 3 months I was promoted to a shift leader.
- Managed crew workflow and assigned tasks to ensure timely completion of daily objectives.
- Ensured food quality and quantity met standards during service.
- Counted cash at end of shifts and recorded totals in system.
- Make trips to and from the bank to receive change and make money deposits.
Education
Detention Officer Certification -
Carolina Central Community College
Sanford, NC09.2015
Basic Law Enforcement Training -
Carolina Central Community College
Sanford, NC05.2015
Commercial Driver's License -
Miller Motte College
Fayetteville, NC05.2014
High School Diploma -
Southern Lee Highschool
Sanford, NC06.2010
Skills
- Customer Service
- Process Payments
- Complaint resolution
- Sales techniques
- Stocking And Replenishing
- Cleaning And Sanitation
- Train Crew
- Sales Strategies
- Dependable teamwork
References
- Krystal Jones, Former Assistant Manager at Grace's Hallmark, 910-670-4770
- Kim McLeod, Vetcor Assistant Hospital Manager Former Coworker, 919-368-6067
- Kris Welton, Vetcor Receptionist Former Coworker, 910-783-5208
- Karen Brown, Central Carolina Community College Receptionist Great Aunt, 919-721-1005
Timeline
Shift Leader
Blessed Oasis Pet Resort
06.2024 - Current
Kennel Worker
Bed & Biscuits
01.2024 - 06.2024
Sales Associate
Grace's Hallmark
04.2023 - 01.2024
Kennel Manager
Sanford Animal Hospital
08.2021 - 03.2023
Crew Member
Smithfields Chicken N BBQ
02.2017 - 04.2018
Sheriff's Deputy
Chatham County Sheriff's Office
07.2015 - 08.2016
Crew Member
Smithfields Chicken N BBQ
01.2015 - 06.2015
Housekeeper
Cleaning Impressions Cleaning Service
06.2013 - 11.2013
Shift Leader
Smithfields Chicken N BBQ
03.2011 - 06.2013
Detention Officer Certification -
Carolina Central Community College
Basic Law Enforcement Training -
Carolina Central Community College
Commercial Driver's License -
Miller Motte College
High School Diploma -
Southern Lee Highschool