Ashley Schaefer
Concord
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Airport Retail
Paradise Lagardere
Charlotte
01.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Operated a variety of machinery and tools safely and efficiently.
Bartender
Vibez Restaurant & Lounge
Kannapolis
03.2023 - Current
- I'm a bartender one of the best and most experienced there since March
- I have lots of experience even before I started working for this establishment
- I love to be social all while making incredibly tasty cocktails
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Neatly sliced and pitted fruit for garnishing drinks.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Cleansed glasses with sanitizing solution after each use.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Attended regular training sessions to stay updated on new products or trends.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Adhered to state regulations regarding serving alcohol responsibly.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Arranged bottles and glasses behind bar to make attractive displays.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Wax Specialist
European Wax Center
Ballantyne
05.2023 - 12.2024
- As a Wax Specialist I remove hair of the desired body part that the guest requested
- Ensured all safety protocols were followed during each procedure.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Ordered new supplies when necessary to maintain adequate stock levels.
- Responded to customer inquiries by phone, email, and in person.
Bartender
Lush Social
Concord
07.2022 - 01.2024
- I'm currently a part-time bartender, I work independently under my friend Tiffany Brown who is the owner of Lush Social LLC
- I was extra hands if she was in need of extra help for her private events.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Neatly sliced and pitted fruit for garnishing drinks.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Cleansed glasses with sanitizing solution after each use.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Attended regular training sessions to stay updated on new products or trends.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Adhered to state regulations regarding serving alcohol responsibly.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Arranged bottles and glasses behind bar to make attractive displays.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Upsold customers from shelf to premium brands to help boost sales.
Server
Applebee's
Concord
01.2023 - 03.2023
- I was a server for a short time while I was in school
- I enjoyed working for this company but unfortunately I wasn't able to manage both at once
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees to perform duties.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Assisted in training new servers.
- Filled condiments and napkin containers during slack periods.
Warehouse Worker
Amazon Warehouse
Concord
11.2019 - 07.2022
- As a warehouse associate I would use the forklift in the designated pit areas to pick and stow boxes into and out of the appropriate bins
- We were OP trained and certified to drive all machinery
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Assembled orders according to customer requests.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Inspected damaged goods prior to disposal or return to vendor.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Followed established guidelines for picking orders accurately.
- Performed cycle counts to maintain accurate inventory records.
- Staged and sorted multiple types of products for loading.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Organized warehouse space for efficient storage of products.
- Investigated any reported problems regarding shipping errors or damages.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Maintained stock levels in accordance with company policies.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Server/Bartender
T.G.I Fridays
Concord
01.2018 - 10.2020
- Waitress and Bartender
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Set up tables in between patrons to reduce wait times.
- Prepared checks, itemizing total meal costs and taxes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Delivered food orders promptly and courteously.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted in training new servers.
- Implemented feedback from customers to improve service quality and menu offerings.
Sales Associate
TJ Maxx
Concord
10.2017 - 12.2017
- As a Sales Associate I would use the cash register, help customers on the floor find what they need, suggestive selling and mark downs!
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Answered store and merchandise questions and led customers to wanted items.
Server
Harbor Inn Seafood Restaurant
Charlotte
09.2017 - 12.2017
- Food Server
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees to perform duties.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
Server
Buffalo Wild Wings
Concord
09.2016 - 09.2017
- Waitress
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees to perform duties.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Assisted in training new servers.
- Filled condiments and napkin containers during slack periods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and confirmed complete orders.
Sales Associate
LaVida Massage
Ballantyne
02.2016 - 07.2017
- I was a front desk sales associate, I would check clients in
- Book their appointments, clean and maintain ambience of the spa
- Help Massage Therapist with transitioning from one client to the other
- This was only for a short period of time due to being a full-time student in massage school at this time
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Bagged or packaged purchases and wrapped gifts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Worked with fellow sales team members to achieve group targets.
Crew Member
Hardee's
China Grove
03.2015 - 09.2016
- Front of house cashier, handling money transactions and taking food orders
- Maintained an organized work area to ensure efficient operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Scrubbed and polished counters to remove debris and food.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Directed patrons to restrooms and other amenities within facility.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Informed customers about daily specials in an engaging manner.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Tailored orders to address customer allergies and gluten concerns.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Processed payments on cash register and counted back bills and change to patrons.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Checked expiration dates on all products before serving them to customers.
- Resolved customer complaints in a professional manner.
- Stocked shelves and cases with new or transferred items.
- Adhered to health department regulations regarding food handling procedures.
Cleaning Crew
Massage Envy
Charlotte
06.2015 - 08.2016
- This position was a sort of trial run for massage envy, they were looking to hire a part time individual who would just make transitioning between clients a lot smoother for the therapist
- I would also clean the rooms and facility, as well as keeping up laundry
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Created inventory checklists and stocked housekeeping carts.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Maintained janitorial closets in a clean, organized manner.
- Dusted furniture, machines or equipment.
- Kept business entrances clean, tidy and professional in appearance.
- Dusted furniture, fixtures, and other surfaces.
- Swept and mopped floors in public areas.
- Disinfected kitchen appliances such as refrigerators and microwaves.
- Cleaned windows, door frames, and sills.
Customer Service Representative
D&D Hauling
Bowling Green
11.2013 - 02.2014
- Developed strong customer relationships to encourage repeat business.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Prevented key account losses by researching discrepancies and correcting problems.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
Education
High School Diploma -
Bowling Green High School
Bowling Green, MO05.2011
Some College (No Degree) - Esthetician
Rowan-Cabarrus Community College
Kannapolis, NCSome College (No Degree) - Health And Physical Fitness
Southeastern Institute-Charlotte
Charlotte, NCSkills
- Bartending
- Serving Experience
- Packaging
- Warehouse Experience
- Pallet Jack
- POS
- Shipping & Receiving
- Order Picking
- Load & Unload
- Forklift
- Merchandising
- Food Preparation
- Cleaning Experience
- Busser
- Materials Handling
- Cash Handling
- Restaurant Experience
- Food Safety
- Upselling
- Banquet Experience
- Order Picker
- Inventory Control
- Host/Hostess
- Guest Services
- Laundry
- Customer service
- Cash register
- Sales
- Communication skills
- Basic math
- Growing experience
- Eyelash extensions
- Dermabrasion
- Body waxing
- Organizational skills
- Time management
- Inventory management
- Sales techniques
- Food safety
- Cash handling
- POS systems
- Team collaboration
- Conflict resolution
- Data analysis
- Creative problem solving
- Product knowledge
- Safety procedures
- Health regulations
- Computer operation
- Research
- Data management
- Team building
- Decision-making
- Team management
- Problem-solving
- First Aid/CPR
- Multitasking Abilities
- Recordkeeping
- Computer skills
- Project planning
- Attention to detail
- Data entry
- PPE use
- Verbal communication
- Google drive
Certification
- Forklift Certification, Present
- Food Handler Certification, Present
- Dermaplaning, 05/2023
- Microneedling, 05/2023
- Tuel, 05/2023
- Berodin, 05/2023
- Eminence, 05/2023
- Galvanic Current, 05/2023
- Microcurrent, 05/2023
- High Frequency, 05/2023
- Ultrasonic Skin Scrubber, 05/2023
- Microdermabrasion, 05/2023
- Esthetician License, 06/2023 to 10/2024
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Airport Retail
Paradise Lagardere
01.2025 - Current
Wax Specialist
European Wax Center
05.2023 - 12.2024
Bartender
Vibez Restaurant & Lounge
03.2023 - Current
Server
Applebee's
01.2023 - 03.2023
Bartender
Lush Social
07.2022 - 01.2024
Warehouse Worker
Amazon Warehouse
11.2019 - 07.2022
Server/Bartender
T.G.I Fridays
01.2018 - 10.2020
Sales Associate
TJ Maxx
10.2017 - 12.2017
Server
Harbor Inn Seafood Restaurant
09.2017 - 12.2017
Server
Buffalo Wild Wings
09.2016 - 09.2017
Sales Associate
LaVida Massage
02.2016 - 07.2017
Cleaning Crew
Massage Envy
06.2015 - 08.2016
Crew Member
Hardee's
03.2015 - 09.2016
Customer Service Representative
D&D Hauling
11.2013 - 02.2014
High School Diploma -
Bowling Green High School
Some College (No Degree) - Esthetician
Rowan-Cabarrus Community College
Some College (No Degree) - Health And Physical Fitness
Southeastern Institute-Charlotte