Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley Romine

Durham

Summary

Dynamic 911 Telecommunicator with proven expertise in emergency management and call prioritization at Durham Police Department. Skilled in utilizing CAD technology and maintaining public safety awareness under pressure. Recognized for exceptional teamwork and active listening, ensuring efficient dispatch and effective communication during critical incidents.

Professional, reliable team player with background in customer service and operations in fast-paced environments. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Skilled in managing inventory, providing excellent customer service, and maintaining clean and safe workspace.

Overview

3
3
years of professional experience
1
1
Certification

Work History

911 Telecommunicator

Durham Police Department Durham 911
12.2024 - 06.2025
  • Operated multi-line phone systems to receive emergency calls and dispatch services efficiently.
  • Assessed incoming emergencies to prioritize response based on urgency and resources available.
  • Documented detailed information from callers to ensure accurate communication with responding units.
  • Coordinated with law enforcement, fire, and medical responders to relay vital incident details promptly.
  • Utilized computer-aided dispatch (CAD) technology for managing call data and tracking unit locations effectively.

Cashier

Harris Teeter
06.2023 - 11.2024
  • Processed customer transactions accurately using point-of-sale systems.
  • Provided exceptional customer service to enhance shopping experience and resolve inquiries.
  • Assisted in maintaining store cleanliness and organization for a welcoming environment.
  • Handled cash and credit transactions efficiently, ensuring compliance with company policies.
  • Collaborated with team members to restock merchandise and maintain inventory levels.
  • Adapted quickly to changes in product promotions and seasonal sales strategies.

Cashier

Freddy's Frozen Custard & Steakburgers
07.2022 - 06.2023
  • Trained new staff on cashier procedures and customer engagement techniques.
  • Implemented time-saving practices that improved checkout speed during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.

Education

No Degree - General Studies

Durham Technical Community College
Durham, NC

High School Diploma -

The School For Creative Studies
Durham Nc
06-2022

Skills

  • Emergency management
  • Firefighting protocols
  • Stress tolerance
  • Call prioritization
  • Disaster response
  • Computer skills
  • Teamwork and collaboration
  • Public safety awareness
  • Active listening
  • CPR and first aid
  • Information documentation
  • Telephone etiquette
  • Prioritizing situations
  • Information security

Certification

  • EMD - Emergency Medical Dispatch
  • EPD - Emergency Police Dispatch
  • EFD - Emergency Fire Dispatch
  • NCIC
  • FEMA
  • PSAP

Timeline

911 Telecommunicator

Durham Police Department Durham 911
12.2024 - 06.2025

Cashier

Harris Teeter
06.2023 - 11.2024

Cashier

Freddy's Frozen Custard & Steakburgers
07.2022 - 06.2023

No Degree - General Studies

Durham Technical Community College

High School Diploma -

The School For Creative Studies

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Ashley Romine