Ashley Roberts
Charlotte
Summary
Dedicated healthcare professional committed to delivering exceptional patient care and proficient case management. Extensive expertise in care coordination and patient advocacy, with a proven ability to foster strong communication and collaboration within multidisciplinary teams. Recognized for adaptability and a results-oriented mindset, thriving in dynamic healthcare environments while consistently achieving positive outcomes for patients. Passionate about enhancing the patient experience through innovative solutions and a holistic approach to care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Professional Nanny
Private Families
12.2017 - Current
- Designed and implemented engaging educational activities tailored to children's developmental needs.
- Fostered safe environments by enforcing established safety protocols and monitoring child interactions.
- Developed strong relationships with families through effective communication and regular updates on child progress.
Owner/Operator
Carolina's Newborn Care
03.2019 - 03.2023
- Oversaw daily operations, ensuring high standards of nanny care and client satisfaction.
- Developed and implemented operational protocols to enhance service delivery efficiency.
- Trained and mentored staff on best practices in nanny care and safety procedures.
Unit Manager
Huntersville Health and Rehab
07.2017 - 11.2017
- Oversaw daily operations to ensure high-quality resident care and compliance with regulatory standards.
- Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
- Coordinated interdisciplinary meetings to align care strategies among nursing, therapy, and support staff.
- Resolved resident and family concerns promptly, fostering a supportive environment for all stakeholders.
Assistant Director of Nursing
Riverside Health and Rehab
01.2017 - 07.2017
- Led nursing staff in implementing patient care protocols ensuring compliance with health regulations.
- Evaluated patient care plans, adjusting strategies to enhance outcomes based on individual needs.
- Implemented quality assurance initiatives resulting in improved patient satisfaction scores and reduced incidents.
Nurse Manager
Golden Living Center
08.2016 - 01.2017
- Led nursing staff to improve patient care quality and operational efficiency.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Registered Nurse (Trach and Vent Patients)
BAYADA Home Health Care
07.2016 - 01.2017
Nurse Manager/ Staff Development Coordinator/ Risk Manager
Five Oaks Manor, Rehabilitation Center
08.2015 - 08.2016
- Directed nursing staff to ensure adherence to care standards and regulatory compliance.
- Implemented quality improvement initiatives to enhance patient outcomes and satisfaction.
- Coordinated interdisciplinary team meetings to address patient care plans and progress.
Registered Nurse
Five Oaks Manor, Rehabilitation Center
08.2014 - 08.2015
- Administered medications and monitored patient responses to ensure optimal recovery outcomes.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents.
- Conducted comprehensive assessments to evaluate patient needs and adjust care strategies accordingly.
Resident Assistant, Medication Technician
Emeritus at Spring Arbor, Assisted Living Facility
12.2012 - 05.2013
Education
Associates Degree - Nursing
Central Piedmont Community College
Charlotte, NC05.2014
Skills
- Chronic disease management
- Discharge planning
- Quality improvement
- Clinical leadership
- Risk Management
- Multidisciplinary approach
- Nursing documentation
- Clinical assessment
- Critical thinking
- Department management
- Direct patient care
- Long-term care
Certification
RN License (271765) July 2014
Timeline
Owner/Operator
Carolina's Newborn Care
03.2019 - 03.2023
Professional Nanny
Private Families
12.2017 - Current
Unit Manager
Huntersville Health and Rehab
07.2017 - 11.2017
Assistant Director of Nursing
Riverside Health and Rehab
01.2017 - 07.2017
Nurse Manager
Golden Living Center
08.2016 - 01.2017
Registered Nurse (Trach and Vent Patients)
BAYADA Home Health Care
07.2016 - 01.2017
Nurse Manager/ Staff Development Coordinator/ Risk Manager
Five Oaks Manor, Rehabilitation Center
08.2015 - 08.2016
Registered Nurse
Five Oaks Manor, Rehabilitation Center
08.2014 - 08.2015
Resident Assistant, Medication Technician
Emeritus at Spring Arbor, Assisted Living Facility
12.2012 - 05.2013
Associates Degree - Nursing
Central Piedmont Community College