Ashley Richards
Leland
Summary
Dynamic Operational Manager with a proven track record at Forever 21, excelling in performance monitoring and organizational management. Expert in financial forecasting and incidents management, I successfully led hiring and training initiatives, enhancing team productivity and customer satisfaction. Recognized for strategic planning that improved operational efficiency and minimized cash discrepancies.
Overview
7
7
years of professional experience
Work History
OPERATIONAL MANAGER
Forever 21
08.2022 - Current
- Provides a quick response to customer inquiries and questions in an appropriate and efficient manner.
- Serves as the Customer Experience Leader by analyzing customer service data in order to plan and strategize appropriately
- Spends at least 60% of the shift performing Leader on Duty tasks
- Plans and promotes the daily schedule of employees and the business which can include Kronos, staff schedules and payroll budgeting
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Merchandise Coordinator
Tj Maxx Dept Store
01.2018 - 08.2022
- Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor
- Trains and mentors Associates on established merchandising and processing principles
- Ensures merchandise is properly tagged, hung, secured, and coded
- Answered customer questions regarding store merchandise, department information, and pricing.
- Hired new merchandising employees and provided effective training.
- Ensures Associates complete tasks and activities according to store plan; prioritizes as needed
- Monitors productivity of team and coaches as necessary
- Organizes and rotates back stock for easy replenishment
- Worked with managers and advertising directors to optimize promotions.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
- Assembled quarter and full-size point of purchase promotional displays.
Education
High School Diploma -
East Wake High School
Wendell06-2018
Skills
- Production
- Incidents management
- Marketing
- Performance monitoring
- Financial and cash flow analyses
- Organizational management
- Quality assurance controls
- Financial forecasting
Timeline
OPERATIONAL MANAGER
Forever 21
08.2022 - Current
Merchandise Coordinator
Tj Maxx Dept Store
01.2018 - 08.2022
High School Diploma -
East Wake High School
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