Ashley Piper
Roxboro
Summary
Dynamic professional with extensive experience at Durham County Social Services, excelling in client eligibility assessments and HIPAA compliance. Proven ability to enhance customer satisfaction through effective communication and teamwork. Adept at managing diverse caseloads while maintaining confidentiality and prioritizing tasks to achieve timely resolutions. Committed to delivering results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Income Maintenance Caseworker II
Durham County Social Services
09.2021 - Current
- Assessed client eligibility for income assistance programs using comprehensive evaluation techniques.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Determined if applicants met eligibility for public assistance programs.
- Expedited resolution of client concerns by addressing questions promptly or escalating issues to supervisors as needed.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
Sales Associate & Store Manager
Cricket Wireless
Roxboro, NC
08.2017 - 09.2021
- Assisted customers in selecting mobile devices and plans to meet their needs.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and issues, ensuring satisfaction with services provided.
- Collaborated with team members to achieve daily sales goals and improve customer service quality.
- Trained new associates on sales techniques and company policies for effective performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Roses
Oxford, NC
06.2014 - 08.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems for transactions and inventory management efficiently.
- Maintained store organization and cleanliness, ensuring an inviting environment for shoppers.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Resolved customer complaints promptly, fostering loyalty and repeat business opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Medical Office Administration And Coding
Vance-Granville Community College
Henderson, NC06.2019
High School Diploma -
Granville Central High School
Stem, NC06.2013
Skills
- Customer service
- Customer service experience
- HIPAA compliance
- Verbal and written communication
- Professionalism and boundaries
- Teamwork
- Time management
- Multitasking
- Adaptability and flexibility
Timeline
Income Maintenance Caseworker II
Durham County Social Services
09.2021 - Current
Sales Associate & Store Manager
Cricket Wireless
08.2017 - 09.2021
Sales Associate
Roses
06.2014 - 08.2017
Medical Office Administration And Coding
Vance-Granville Community College
High School Diploma -
Granville Central High School