Summary
Overview
Work History
Education
Skills
Certification
Skills
Timeline
Generic

ASHLEY PAUL

Charlotte

Summary

Security professional with extensive experience in managing and supervising security teams. Proven ability to ensure safety and compliance with regulations while fostering productive team environment. Reliable and adaptable, with strong focus on teamwork and achieving results. Skilled in conflict resolution and emergency response.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Security Officer Supervisor

Occam Security
03.2025 - 07.2025
  • Conducted regular safety audits to identify vulnerabilities and implement corrective measures.
  • Coordinated emergency response plans, ensuring preparedness for potential threats.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
  • Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
  • Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
  • Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
  • Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
  • Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
  • Assisted in the development of security plans for special events, coordinating with multiple departments to ensure seamless execution.
  • Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Provided first-line support to shift workers during incidents and escalated situations as appropriate.
  • Completed shift handover reports and debriefed next shift upon arrival.
  • Trained security workers on site-specified procedures.
  • Managed security staff rotation for position coverage on breaks.

Security Officer

Occam Security
10.2023 - 07.2025
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols, identifying potential hazards and implementing corrective measures.
  • Responded promptly to alarms and incidents, coordinating with emergency services as needed.
  • Prepared detailed incident reports, documenting events for future reference and compliance.
  • Trained junior staff on security protocols and emergency response procedures.
  • Collaborated with management to develop and refine security policies and procedures.
  • Implemented training programs focused on conflict resolution and customer service skills for team members.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Supervised security personnel, ensuring adherence to protocols and maintaining a safe environment.
  • Developed training programs for new officers, enhancing skills and operational efficiency.
  • Managed incident reporting and investigations, documenting findings for compliance purposes.
  • Collaborated with law enforcement agencies to enhance community safety initiatives.
  • Led performance evaluations for staff, providing constructive feedback to improve service delivery.
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
  • Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.

CNA (Progressive Care)

Atrium Health Pineville
08.2021 - 09.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Supported needs of 20+ residents under long-term care
  • Upheld infection control and prevention policies across different patient-facing areas

CNA

Novant Presbyterian Medical Center
08.2019 - 03.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported needs of 18+ residents under long-term care

Certified Nursing Assistant

Westminster Health & Rehab Center
10.2016 - 06.2019
  • Maintained accurate records of patient care, condition, progress and concerns
  • Monitored vital signs, such as blood pressure and pulse
  • Responded appropriately to physical, emotional and developmental needs of patients
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles
  • Maintained a clean, healthy and safe environment
  • Assisted with patient transfer and ambulation.
  • Supported needs of 20+ residents under long-term care

Overnight Stocker

Walmart Inc.
08.2015 - 02.2017
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
  • Assisted team in meeting sales, stock loss, labor objectives and margin goals to increase profitability
  • Stocked and replenished merchandise according to store merchandising layouts
  • Operated cash register for cash, check and credit card transactions with 90% accuracy
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Identified potential shoplifters and alerted management
  • Refilled and rotated items on shelves to maintain well-stocked inventory
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Collected empty carts and returned to the store
  • Stocked 'point of purchase' areas with recipe cards, product coupons and promotional material.

Sales Associate/ Cashier

Walmart Inc.
08.2012 - 10.2013
  • Prepared merchandise for sales floor
  • Directed individuals to merchandise locations
  • Suggested accessories and complementary purchases
  • Accepted and processed returns
  • Monitored entrances, exits and fitting rooms for signs of theft
  • Kept work areas clean and neat at all times
  • Prioritized and accomplished wide range of tasks each shift
  • Worked collaboratively in team environment
  • Received and processed customer payments
  • Put out new stock and rotated existing products
  • Worked extra shifts during busy periods to maintain service
  • Completed shift logs.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records
  • Operated POS terminals and cash drawer balancing
  • Processed credit card and debit payments via [Type] systems, providing accurate charges and credits

Education

Certified Nurse Aid -

Umanah Healthcare Institute
08.2016

High School Diploma -

Concord High School
Concord, NC
06-2009

Skills

  • CPR/First Aid certified
  • Trustworthy companion
  • Dementia and Alzheimer's knowledge
  • Companionship and emotional support
  • Patient-focused care
  • Compassionate caregiver
  • Feeding assistance expert
  • Efficient and reliable team player
  • Access control
  • Security management
  • Threat assessment
  • Risk analysis
  • Patrol supervision
  • Physical security
  • Policy enforcement
  • Incident investigation
  • Detail orientation
  • Security training
  • Emergency awareness
  • Workplace safety
  • Emergency management
  • Work ethic
  • Relationship building and management
  • Punctuality
  • Patrolling
  • Vehicle inspections
  • Verbal and written communication
  • Reporting skills

Certification

  • First Aid Certification
  • Heart Saver/AED Certification
  • Certified Nurses Aide
  • BLS certification

Skills

  • Compassionate
  • Adaptable
  • Committed team player

Timeline

Security Officer Supervisor

Occam Security
03.2025 - 07.2025

Security Officer

Occam Security
10.2023 - 07.2025

CNA (Progressive Care)

Atrium Health Pineville
08.2021 - 09.2023

CNA

Novant Presbyterian Medical Center
08.2019 - 03.2021

Certified Nursing Assistant

Westminster Health & Rehab Center
10.2016 - 06.2019

Overnight Stocker

Walmart Inc.
08.2015 - 02.2017

Sales Associate/ Cashier

Walmart Inc.
08.2012 - 10.2013

Certified Nurse Aid -

Umanah Healthcare Institute

High School Diploma -

Concord High School

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ASHLEY PAUL