Ashley Nyagbona-Fisher
Charlotte
Summary
A diligent and detail-oriented professional with a strong desire to excel in the desired position. Possessing a keen eye for detail and precision, adept at managing data tasks efficiently. Demonstrated track record of maintaining data accuracy and handling large volumes of information with ease. Proficient in utilizing various office software, bringing demonstrated expertise and strong organizational skills to any role.
Overview
15
15
years of professional experience
Work History
Remote Administrative Assistant
Sunshine Transportation Service LLC
07.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Payroll Administrator/Data Entry Specialist
Sunshine Transportation Service LLC
07.2018 - Current
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Submitted reports on payroll activities.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Managed employee records on database to maintain accuracy and updated information.
- Trained and mentored new payroll staff to apply best practices and follow department procedures.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
- Utilized techniques for increasing data entry speed.
Driver
Uber Partners
08.2015 - Current
- Greeted passengers and provided a safe and comfortable ride to their destination
- Organized vehicle maintenance and ensured it was up to date with all required certifications
- Monitored traffic conditions in order to plan the most efficient route for each passenger
- Utilized GPS navigation systems to ensure timely arrival at destinations
- Maintained cleanliness of interior and exterior of vehicle
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
Medical Records Clerk
Correct Care Solutions/Well Path
11.2017 - 04.2022
- Reviewed patient charts for accuracy and completeness
- Processed incoming medical records requests
- Maintained a secure filing system for confidential documents
- Scanned paper records into digital format
- Updated patient files with new medical information as needed
- Scanned and validated medical records for upload
- Scanned incoming documentation
- Kept department clean, organized and professional.
Lead Dental Assistant
Correct Care Solutions /Well Path
11.2017 - 04.2022
- Provided chairside assistance to dentists during dental procedures
- Assisted with the setup of treatment rooms and sterilization of instruments
- Instructed patients on proper oral hygiene techniques and post-operative care
- Performed administrative tasks such as scheduling appointments and managing patient records
- Developed X-rays using digital imaging technology and processed them in accordance with safety regulations
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available
- Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality
- Organized patient files electronically within the practice management software system
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Personal Care Assistant/Caregiver, Special Needs
Comfort Keepers
05.2010 - 07.2015
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles
- Prepared meals according to dietary requirements and assisted with feeding when necessary
- Administered prescribed medications on a timely basis following care plan instructions
- Monitored vital signs including blood pressure, temperature and pulse rate
- Accompanied clients to social events such as movies or plays
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Education
Phlebotomy Certificate - Phlebotomy
Southeastern Institute
Charlotte, NC09.2021
High School Diploma - Applied Mathematics
Harding University High School
Charlotte, NC06.2008
Skills
- Customer Engagement
- Microsoft Outlook
- Microsoft Excel
- Sorting and Labeling
- Self-Motivated and Disciplined
- Problem-Solving
- Data Security
- Medical Terminology Understanding
- Medical Records Management
- HIPAA Compliance
- Paperwork Processing
- Customer Service
- Written and Verbal Communication
- Document Scanning
- Work Well Independently
- New Patient Chart Preparation
- HIPAA Regulations
- Filing Procedures
- Team Collaboration
- Oral Surgery
- Restorative Procedures
- Equipment Sterilization
- Exam Room Setups
- Scheduling Appointments
- Patient Education and Counseling
- Patient Relations
- Records Management
- MS Office
- Dependable and Responsible
- Decision-Making
- Excellent Communication
- Microsoft Word
- Attention to Detail
- Data Management
- Communication
- Training & Development
- Emergency Response
- Background Checks
- Conflict Resolution Techniques
- General Security
- First Aid and CPR Certified
- Surveillance
- Data entry
- Computer skills
- Office administration
- Administrative support
- Computer proficiency
- Filing
- Critical thinking
- Strong problem solver
- Scheduling
- Professional communication
- Documentation and recordkeeping
- Microsoft Office Suite
- Database entry
- Data organization
- Meticulous attention to detail
- Spreadsheets
- Resourceful
- Multi-line phone proficiency
- Tech-Savvy
- Bookkeeping
Timeline
Remote Administrative Assistant
Sunshine Transportation Service LLC
07.2018 - Current
Payroll Administrator/Data Entry Specialist
Sunshine Transportation Service LLC
07.2018 - Current
Medical Records Clerk
Correct Care Solutions/Well Path
11.2017 - 04.2022
Lead Dental Assistant
Correct Care Solutions /Well Path
11.2017 - 04.2022
Driver
Uber Partners
08.2015 - Current
Personal Care Assistant/Caregiver, Special Needs
Comfort Keepers
05.2010 - 07.2015
Phlebotomy Certificate - Phlebotomy
Southeastern Institute
High School Diploma - Applied Mathematics
Harding University High School
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