Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

ASHLEY SIMMONS

Conover

Summary

Dynamic customer experience manager at Armacell LLC with proven expertise in SAP and exceptional communication skills. Successfully improved response times and resolved customer issues, enhancing satisfaction. Adept at training teams and implementing process improvements, driving efficiency and fostering a collaborative environment. Committed to delivering excellence in customer service and operational success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer experience manager

Armacell LLC
Conover
07.2019 - Current
  • Company Overview: Homepage | Armacell
  • Focused on anything related to an order or general inquiries associated with availability, shipments, lead-times and order status.
  • I answer calls and closely monitor incoming emails to improve the response and resolution times.
  • I relay pricing information and payment terms to customers when requested.
  • Set up shipments and schedule trucks to get orders out in a timely manner.
  • Run reports to show all open orders due and future orders.
  • Must maintain a very clean and organized workspace.
  • I trained and helped hire other employees.
  • I must help coworkers when free.
  • Works in SAP.
  • Managed customer accounts
  • Greeted customers
  • Conducted customer service surveys
  • Handled reservations
  • Resolved customer issues
  • Booked appointments for clients
  • Collected and documented orders
  • Responded to inquiries and issues
  • Responsible for troubleshooting
  • Issue credits to customers
  • Manage short pays on invoices
  • Complete projects to save company money
  • Setting up customer accounts
  • Conduct month end reports
  • Homepage | Armacell

Finisher

Vanguard Furniture
Conover
02.2016 - 07.2019
  • Must maintain a clean and organized workspace.
  • I have to work at a fast pace safely.
  • I must work well under pressure and learn fast.
  • Bring white wood up to color panels.
  • Think of new creative ways to make the job easier and more efficient.
  • Must keep logs I’ve everything I do daily.
  • I went from not knowing anything about furniture to knowing how to do everything in the finishing department in 1 year.

Manager/Cashier/Customer Service

Tutti Frutti Frozen Yogurt
Hickory
07.2014 - 02.2016
  • Had to maintain a clean and organized workspace.
  • I had to work at a fast pace with my daily tasks constantly changing.
  • I had to work well under pressure and learn fast.
  • Manage money and make store and bank runs.
  • Make schedules, hire new employees and maintain a positive environment.

Server/Cashier

Meedos Italian restaurant
Newton
10.2013 - 05.2015
  • I was a cashier, server, and a hostess.
  • I had to maintain a clean and organized workspace.
  • I had to work at a fast pace with my daily tasks constantly changing.
  • I had to work well under pressure and learn fast.

Education

High School Diploma -

Discovery Alternative High School
Newton, NC
06.2012

Some College (No Degree) - Photographic technology

Catawba Valley Community College
Hickory, NC

Skills

  • Safety management
  • Customer service excellence
  • Salesforce proficiency
  • Microsoft Office expertise
  • AS400 knowledge
  • Sales strategies
  • Team collaboration
  • SAP software skills
  • Host and hostess duties
  • Account management
  • Communication skills
  • Computer literacy
  • Serving experience
  • Cash handling
  • Typing proficiency
  • Organizational skills
  • Pricing strategies
  • Quality control processes
  • Data analysis techniques
  • Order management systems
  • Employee training programs
  • Time management techniques
  • Process improvement initiatives
  • Project management methodologies
  • Customer relationship management (CRM)
  • Issue resolution strategies
  • Customer feedback analysis
  • Empathy in customer service
  • Procedure writing skills
  • Voice of customer insights

Certification

  • green belt certification (6 sigma)

Languages

English
Professional

Affiliations

  • outdoorsy person. i have chickens and a very large garden that i spend a lot of time in
  • love my wildflower gardens
  • do photography on the side
  • love camping and fishing
  • mom of 2 wild girls that keep me on my toes
  • type one diabetic(very good at taking on challenges when i least expect it)

Timeline

Customer experience manager

Armacell LLC
07.2019 - Current

Finisher

Vanguard Furniture
02.2016 - 07.2019

Manager/Cashier/Customer Service

Tutti Frutti Frozen Yogurt
07.2014 - 02.2016

Server/Cashier

Meedos Italian restaurant
10.2013 - 05.2015

High School Diploma -

Discovery Alternative High School

Some College (No Degree) - Photographic technology

Catawba Valley Community College

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ASHLEY SIMMONS