Experienced customer service professional with eight years of experience in achieving customer satisfaction. Highly organized team player with strong interpersonal skills.
Overview
11
11
years of professional experience
Work History
Financial Services Representative
State Employees Credit Union
03.2020 - 03.2024
Keyed monetary transactions and balanced a cash drawer daily
Assisted members with digital banking questions
Served as the Vault Custodian and ordered/verified weekly cash
Supported in balancing the ATM
Answered members questions regarding their accounts and filed disputes for errors in transactions
Worked Returns and Forgery Items
CALS Recruiting Program Assistant
NC State University
02.2018 - 03.2020
Gathered recruitment data and developed reports for CALS Nominate a Student program for over 250 students
Analyzed and compiled yearly reports for USDA FAEIS student enrollment for over 3,000 students
Provided administrative support for CALS Recruiter including prospective student visits
Designed promotional materials for CALS Recruiter
Assisted CALS Academic Programs Associate Dean with various data analysis projects
Answered main line phone and campus visitor questions
Administrative Support Specialist
NC State University
03.2014 - 04.2017
Maintained confidential student records and listservs
Assisted in logistics for events related to CALS student success such as recruiting and first year programs
Office liaison with University Registration and Records; Scheduling coordinator for Undergraduate courses
Reconciled purchasing card receipts
Assisted Director of CALS Honors Program with recruitment of new students and maintained records
Organized logistics for 2014 CALS Career Expo which included over 70 employers and 300 students
Scheduled meetings and conference rooms for faculty and student organizations, managed incoming and outgoing communications
Earned Pride of the Wolfpack Award (2015)
Artist Tour Representative
World Vision
02.2013 - 12.2013
Worked with artist, tour crew and event staff on exhibit setup
Provided training and supervised event volunteers
Educated spectators about World Vision’s mission and development work
Compiled and submitted tour reports and spreadsheets after each event
Obtained sponsorships for over 300 children worldwide in developing countries