Ashley McConnell
Clemmons
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.Experienced professional skilled at minimizing hassles and alleviating client concerns through proactive schedule coordination. Proficient in event planning and household administration.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Daycare Owner/Operator
In Home Daycare
Corpus Christi
09.2017 - 03.2020
- Engaging lesson plans for children ages 8 months to five years.
- Supervised daily activities to ensure a safe and nurturing environment.
- Swift and effective communication with parents.
- Coordinated age-appropriate activities that promote physical and social development.
- Created a safe, nurturing environment to promote learning and growth in children.
- Established relationships with parents and guardians to foster strong communication regarding their child.
- Interacted regularly with students throughout the day by playing games, reading stories or engaging them in creative activities.
- Established and enforced modern educational standards to support student needs.
Admissions Representative
Southern Careers Institute
Corpus Christi
10.2015 - 06.2016
- Facilitated student enrollment processes and guided applicants through admissions steps.
- Conducted informational sessions to engage prospective students and answer inquiries.
- Maintained accurate records of applicant information in the admissions database.
- Analyzed student needs to provide tailored advice on suitable career programs.
- Implemented follow-up strategies to maintain communication with prospective students throughout admissions cycle.
- Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
- Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
- Organized campus tours for prospective students and parents.
- Maintained accurate records of student applications and documents.
- Responded promptly to all requests from current or potential students regarding admissions policies or procedures.
- Ensured compliance with federal regulations pertaining to student records retention.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
Assistant Property Manager
Christiwood Apartments
Corpus Christi
04.2015 - 10.2015
- Managed tenant inquiries and resolved maintenance requests efficiently.
- Assisted in lease administration and tenant onboarding processes.
- Handled security deposit refunds.
- Escalated critical issues to property manager to promote immediate resolution.
- Interacted with potential renters during showings providing information about the property features.
- Participated in community events promoting the rental properties available at the location.
- Maintained open communication with residents to address concerns promptly.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Collected monthly assessments, rental fees, deposits and payments.
- Collected first month's rent along with security deposit prior to move-in date.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Kept records of correspondence with residents and tenants.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Conducted apartment tours for potential tenants and answered questions about property.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Explained policies and procedures to tenants and enforced rules.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Prepared monthly financial reports for review by the property manager.
Senior Leasing Agent
Christiwood Apartments
Corpus Christi
10.2012 - 04.2015
- Conducted property tours for prospective tenants, showcasing amenities and unit features.
- Maintained accurate records of leasing agreements and tenant information in databases.
- Assisted with marketing strategies to promote available units within the community.
- Responded to tenant inquiries promptly, providing excellent customer service and support.
- Collaborated with maintenance staff to ensure timely resolution of tenant issues.
- Prepared leasing documents and ensured compliance with local regulations and policies.
- Provided training and mentorship to junior leasing agents on best practices and procedures.
- Conducted market research to identify competitive rental rates in the area.
- Monitored competitor pricing structures in order to remain competitive in the marketplace.
- Responded promptly to tenant inquiries regarding maintenance requests or other issues.
- Screened applicants for creditworthiness and background checks.
- Ensured compliance with fair housing regulations when renting out units.
- Attended industry conferences and seminars to stay abreast of changes in laws governing landlord and tenant relations.
Education
Bachelor of Arts - History
Texas A&M University, Corpus Christi, TX, US
Corpus Christi, Texas 08.2009 - 12.2012
Skills
- Customer relationship management
- Admissions processing
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Conflict resolution
- Professional demeanor
- Professionalism
- Multitasking
- Task prioritization
- Goal setting
- Communication skills
- Critical thinking
- Documentation and recordkeeping
- Problem-solving abilities
- Relationship building
- Interpersonal skills
- Performance evaluation
Timeline
Daycare Owner/Operator
In Home Daycare
09.2017 - 03.2020
Admissions Representative
Southern Careers Institute
10.2015 - 06.2016
Assistant Property Manager
Christiwood Apartments
04.2015 - 10.2015
Senior Leasing Agent
Christiwood Apartments
10.2012 - 04.2015
Bachelor of Arts - History
Texas A&M University, Corpus Christi, TX, US
08.2009 - 12.2012