Ashley Mack
Charlotte
Summary
Recent Bachelor of Science in Nursing graduate with hands-on clinical experience providing patient-centered care in diverse healthcare settings. Brings a strong background in customer service, education, transportation, and team-oriented environments through experience in healthcare, retail, hospitality, and instructional roles. Highly organized, adaptable, and committed to delivering quality care and exceptional service while building positive relationships with patients and clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Vehicle Service Agent / Driver (Seasonal)
Preffered Parking
Charlotte, NC
06.2025 - 08.2025
- Operated vehicle cleaning and maintenance equipment to ensure optimal vehicle presentation.
- Conducted thorough inspections of vehicles for damages and cleanliness prior to customer pickup.
- Managed vehicle inventory, ensuring accurate tracking and organization of parking spaces.
- Assisted in implementing safety protocols for vehicle handling and service operations.
- Provided customer service by addressing inquiries and resolving issues efficiently.
Swim Instructor
Aqua Tots
Charlotte, NC
05.2023 - 08.2023
- Delivered comprehensive swim instruction to enhance water safety and confidence among students of all ages.
- Created engaging lesson plans targeting water safety and skill development to foster student learning.
- Promoted self-assurance and autonomy in swimmers by delivering positive and constructive feedback.
- Implemented and maintained comprehensive safety measures in compliance with health regulations.
- Earned Water Safety Instructor certification through company training.
Back of House Team Member
Pet Paradise
Charlotte, NC
02.2022 - 08.2022
- Facilitated daily play activities for daycare and boarding dogs to enhance their socialization and well-being.
- Managed daily feeding and health monitoring of dogs to ensure overall wellness and comfort.
- Implemented systematic cleaning protocols for both routine spot cleaning and deep cleaning of kennel suites to ensure a safe environment for our animals.
- Managed documentation of intake and discharge processes to ensure accurate pet care records.
- Upheld company standards by maintaining a safe, clean, and organized workspace to support operational efficiency.
Retail Sales Associate
Tastebuds Popcorn
Belmont, NC
03.2021 - 04.2022
- Executed opening and closing procedures to ensure smooth daily operations.
- Managed customer transactions and addressed inquiries to ensure a positive service experience.
- Coordinated the preparation and packaging of products, ensuring quality and readiness for retail and special occasions.
- Supported efficient inventory management and merchandising strategies to enhance product visibility.
- Oversaw financial operations to ensure accurate sales processing at opening and closing.
Customer Service Associate
Smoothie King
Gastonia, NC
08.2020 - 03.2021
- Ensured accurate and timely fulfillment of food and beverage orders to enhance customer satisfaction.
- Monitored inventory levels and facilitated timely supply replenishment to ensure seamless operations.
- Conducted cash transactions and reconciled register balances to uphold operational efficiency.
- Oversaw daily store operations by efficiently opening and closing the facility, guaranteeing readiness for customer service.
Education
Bachelor of Science - Nursing
Winston-Salem State University
Winston-Salem, NC05.2026
Skills
- Direct Patient Support
- Effective Communication
- Collaborative Teamwork
- Time Management
- Organizational Skills
- Multitasking
- Conflict Resolution
- Inventory Control
- Flexible Problem-Solving
Certification
Basic Life Support (BLS/CPR & AED), American Heart Association — Expires 03/2028
Timeline
Vehicle Service Agent / Driver (Seasonal)
Preffered Parking
06.2025 - 08.2025
Swim Instructor
Aqua Tots
05.2023 - 08.2023
Back of House Team Member
Pet Paradise
02.2022 - 08.2022
Retail Sales Associate
Tastebuds Popcorn
03.2021 - 04.2022
Customer Service Associate
Smoothie King
08.2020 - 03.2021
Bachelor of Science - Nursing
Winston-Salem State University