Ashley Leyva
Indian Trail
Summary
As a customer service professional with extensive experience, I possess a solid track record of maintaining positive relationships with clients. My primary goal is to ensure customer satisfaction and contribute to the overall success of the company. I have excelled in areas such as quality control, process optimization, and speed, and consider myself an articulate, energetic, and results-driven individual. My passion for developing relationships, cultivating partnerships, and driving business growth is a driving force behind my work. Additionally, my training and communication skills allow me to communicate effectively with patients, staff, and other healthcare professionals.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Atrium Health Union
04.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Patient Safety Attendant
Atrium Health Union
07.2021 - Current
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Completed necessary reports and documentation on time and to specifications.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Supported patient admissions, discharges and transfers to promote team productivity
Front Desk Receptionist
EMCO
02.2021 - 04.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Knowledge and proficient use of Microsoft Office applications.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone
Retail Sales Associate
Old Navy
11.2020 - 04.2021
- Maintained clean, organized inventory and curate displays of rotating seasonal clothing and accessories.
- Actively stayed informed about latest sales offerings and loyalty programs.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Happily guided customers finding their ideal styles and sizes.
- Meticulously handled POS system transactions include credit, cash, exchange, returns, and refunds to ensure seamless and accurate cash flow.
Customer Service Representative
Midwood Smokehouse
12.2017 - 11.2020
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding COVID-19 outbreak to ensure both employee safety and customer satisfaction.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of time.
Education
Associate of Science - Nursing
Stanly Community College
Albemarle, NC12.2025
High School Diploma -
Porter Ridge High School
Indian Trail, NC06.2018
Skills
- Office administration
- Telephone etiquette
- Decision-Making Abilities
- Sensitive Information Handling
- Departmental support
- American Heart Association BLS
- Nonviolent Crisis Intervention CPI
- Spanish Fluent
Professional References
Jason Novak
Jason.Novak@atriumhealth.org
Tiffany Kiker
Tiffany.Kiker@atriumhealth.org
Jessica Williams
(704)264-5407
Jessica.L.Williams@atriumhealth.org
Timeline
Patient Service Specialist
Atrium Health Union
04.2023 - Current
Patient Safety Attendant
Atrium Health Union
07.2021 - Current
Front Desk Receptionist
EMCO
02.2021 - 04.2021
Retail Sales Associate
Old Navy
11.2020 - 04.2021
Customer Service Representative
Midwood Smokehouse
12.2017 - 11.2020
Associate of Science - Nursing
Stanly Community College
High School Diploma -
Porter Ridge High School
Similar Profiles
Megan MorseMegan Morse
Nurse Aide 1 at Atrium Health UnionNurse Aide 1 at Atrium Health Union
Tomorrow J. SmithTomorrow J. Smith
Certified Surgical Technologist at Atrium Health UnionCertified Surgical Technologist at Atrium Health Union
Kristen HultsKristen Hults
RN at Atrium Health UnionRN at Atrium Health Union