ASHLEY LAWSON
Danbury
Summary
Results-driven Claims and Operations Professional with over 20 years in fast-paced, regulated environments. Expert in managing complex claims, ensuring accurate documentation, and fostering clear communication. Demonstrated success in audit readiness, process improvement, and cross-functional collaboration, consistently meeting compliance standards and exceeding operational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
MD Analyst 2
National General Insurance
08.2021 - Current
- Recognized as a top-performing claims professional known for thoroughness, accuracy, and exceptional attention to detail.
- Demonstrated strong confidence and consistency in directing claim strategy for property damage, rental, and overall claim resolution.
- Produced clear, compliant, and concise claim documentation, supporting consistent file quality and strong outcomes.
- Set clear expectations early in the claim process, keeping customers informed and improving customer experience.
- Collaborated with BI and internal teams to confirm liability, ensuring alignment across coverages and facilitating streamlined claim resolutions.
- Utilized ISO ClaimSearch and TLOxp to verify loss history, support investigations, and strengthen claim decision-making.
- Used CCC One (CCC1), Xactimate, and Epic to support property damage evaluation, documentation accuracy, and claim resolution.
- Leveraged AI-assisted tools to improve documentation efficiency while maintaining high accuracy, compliance, and strong file quality.
- Supported leadership through sub-audit responsibilities by reviewing claim files for quality, accuracy, and compliance, and identifying improvement opportunities.
- Took ownership of issues, conducted root-cause reviews, and implemented solutions to prevent recurrence, significantly improving claim processing reliability.
Private Contractor - Radiopharmaceutical Courier
Pet Net Pharmaceuticals Inc.
Winston-Salem
12.2017 - Current
- Delivered radiopharmaceuticals to imaging clinics, hospitals, and mobile units, ensuring accurate and timely handling to meet critical patient needs.
- Prepared, packaged, and transported regulated medical materials in compliance with DOT, safety, and handling guidelines.
- Managed delivery logistics with handheld tablet systems to verify customer orders and confirm delivery accuracy, enhancing service reliability.
- Maintained strict chain-of-custody, shipment integrity, and required compliance documentation throughout transport.
Senior Area Manager
RJ Reynolds Tobacco Company
Winston-Salem
03.2013 - 07.2017
- Managed KPI performance across safety, quality, and output while driving continuous improvement initiatives.
- Reduced incidents and downtime from 7.65% to 4% through safety leadership, GMP focus, and process improvement.
- Managed over $8M in product inventory and purchasing functions, resulting in improved on-time delivery performance.
- Identified bottlenecks and resolved production issues through structured problem-solving and action planning, ensuring smoother operations.
- Supervised, trained, and coached 25 direct reports and 15 indirect reports to enhance daily production operations.
- Developed evaluation and qualification processes to support consistent performance across roles.
Procurement Manager
DCI Electric
05.1998 - 12.2012
- Managed procurement and sourcing operations, supervising 4 direct reports to align with business unit needs.
- Delivered cost savings through vendor negotiations, contract management, and category sourcing strategies.
- Negotiated pricing, delivery, and payment terms across 21+ suppliers while maintaining efficient purchase order output.
- Reduced inventory costs by 8% by improving inventory tracking and renegotiating lease and inventory systems.
- Reduced wire transfer fees by 12% by negotiating improved terms and restructuring large purchase agreements.
- Led implementation of new purchasing system, replacing outdated processes to enhance operational efficiency.
Education
Appalachian State University
Boone, NC Course Credits CompletedSkills
- Claims resolution
- Liability review
- Property damage strategy
- Sub-Audit / Claim File Quality Review
- Documentation compliance
- KPI performance
- Root cause analysis
- Cross-functional collaboration
- Xactimate
- SAP
- Microsoft Office
- Issue resolution
- Customer communication and expectation setting
Certification
North Carolina Adjuster License, Active, 21125708
Claims Systems And Technical Tools
- ISO ClaimSearch
- Epic
- TLOxp
- AI-Assisted Claim Documentation & File Summarization
- CCC One (CCC1)
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Xactimate
- SAP
Timeline
MD Analyst 2
National General Insurance
08.2021 - Current
Private Contractor - Radiopharmaceutical Courier
Pet Net Pharmaceuticals Inc.
12.2017 - Current
Senior Area Manager
RJ Reynolds Tobacco Company
03.2013 - 07.2017
Procurement Manager
DCI Electric
05.1998 - 12.2012
Appalachian State University