Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ashley Lang

Charlotte

Summary

Dynamic and results-driven professional with extensive experience at Harris Teeter, excelling in team leadership and customer service. Proven ability to enhance order fulfillment efficiency and monitor performance metrics. Skilled in cash handling and conflict resolution, consistently delivering exceptional service and fostering positive customer experiences.

Overview

9
9
years of professional experience

Work History

Pickup & Delivery Supervisor

Harris Teeter
Charlotte
01.2024 - Current
  • Supervise a team of seven associates in the Pickup and Delivery department, ensuring efficient and timely fulfillment of online grocery orders.
  • Create and manage weekly schedules to align staffing with customer demand and labor budgets.
  • Monitor and maintain key performance metrics, including wait time, fill rate, pick speed, and late order volume.
  • Resolve day-to-day operational issues related to order fulfillment, customer concerns, and system errors.
  • Coordinate with store leadership and other departments to ensure smooth operations and a positive customer experience.

Office Assistant

Harris Teeter
Charlotte
09.2024 - 01.2025
  • Opened the accounting office by preparing all cash tills, counting the safe and office drawer, and recording totals in the company system.
  • Maintained and replenished the lottery machine, tracked lottery sales, and troubleshot errors or discrepancies.
  • Maintained accurate daily financial records, and ensured timely data entry to support accounting operations.
  • Upheld strict confidentiality and compliance with company cash handling and financial procedures.
  • Provided backup support to customer service during peak periods, and collaborated with management to complete daily operational tasks.

Customer Service Clerk

Harris Teeter
Charlotte
04.2023 - 09.2024
  • Managed front-end operations by overseeing cashiers, organizing break schedules, and maintaining a smooth customer checkout experience during peak times.
  • Handled sensitive financial transactions, including counting tills, processing refunds, Western Union services, and printing money orders.
  • Resolved customer issues efficiently, managed high-stress situations during peak times, and ensured a smooth, positive shopping experience through attentive, solution-focused service.
  • Collaborated with management to carry out daily store priorities, and maintain a clean, organized front-end environment.

Cashier

Harris Teeter
Charlotte
02.2023 - 04.2023
  • Delivered fast, friendly service in a high-traffic retail environment.
  • Accurately processed cash and card transactions while maintaining a balanced register.
  • Managed long lines during peak hours with speed and professionalism, helping reduce wait times.
  • Proactively greeted and engaged with customers, creating a welcoming experience, and encouraging store traffic flow.

Key Holder

Alumni Hall
Boone
07.2021 - 12.2022
  • Entrusted with opening and closing the store independently, including cash register reconciliation, and securing the premises.
  • Oversaw and supported the cashier team during shifts, ensuring smooth operations and adherence to store policies.
  • Delivered excellent customer service by assisting shoppers, resolving questions, and creating a welcoming store environment.
  • Maintained store appearance and merchandise organization to enhance the customer experience.
  • Demonstrated reliability and flexibility by consistently arriving on time, and taking on extended or additional shifts as needed.

Food Service Worker

Appalachian State University Food Services
Boone
08.2019 - 03.2020
  • Supported daily food service operations by preparing and restocking food stations to ensure smooth meal service.
  • Maintained efficient food line operations and ensured consistent availability of menu items during peak hours.
  • Operated the point-of-sale system to process student transactions accurately and quickly.
  • Completed end-of-shift cleaning duties, including sanitizing surfaces, restocking supplies, and resetting the dining area for the next day’s service.
  • Collaborated with team members to meet service standards and respond to student needs.

Waitress, Hostess, CSS

Matthews Glen Retirement Community
Charlotte
09.2016 - 07.2018
  • Promoted twice within dining services: from Server to Hostess, then to Supervisor in the on-site pub.
  • Provided attentive, personalized service to independent living residents, ensuring comfort and satisfaction during meals.
  • As Hostess, managed dining room flow, greeted residents, and coordinated seating and support among team members.
  • As Supervisor, independently opened and operated the pub, including daily setup, alcohol service, and inventory tracking.
  • Maintained high standards of cleanliness, organization, and hospitality in a fast-paced environment.
  • Built strong relationships with residents through respectful, compassionate service.

Education

High School Diploma -

United Faith Christian Academy
Charlotte, NC
05-2018

Bachelor of Science - Social Work

Appalachian State University
Boone, NC

Skills

  • Team Leadership and Supervision
  • Customer Service and Conflict Resolution
  • Scheduling and Staff Coordination
  • Cash Handling and Register Operations
  • Order Fulfillment and Inventory Support
  • Performance Metrics Monitoring (wait time, fill rate, pick speed)
  • Office Support and Record Keeping
  • Problem Solving and Decision Making
  • Microsoft Office Suite and POS Systems
  • Time Management and Multitasking

Affiliations

  • Fiber Arts enthusiast
  • Enjoying anything outdoors - hiking, camping, or just exploring!
  • Crossword puzzle fanatic

Timeline

Office Assistant

Harris Teeter
09.2024 - 01.2025

Pickup & Delivery Supervisor

Harris Teeter
01.2024 - Current

Customer Service Clerk

Harris Teeter
04.2023 - 09.2024

Cashier

Harris Teeter
02.2023 - 04.2023

Key Holder

Alumni Hall
07.2021 - 12.2022

Food Service Worker

Appalachian State University Food Services
08.2019 - 03.2020

Waitress, Hostess, CSS

Matthews Glen Retirement Community
09.2016 - 07.2018

High School Diploma -

United Faith Christian Academy

Bachelor of Science - Social Work

Appalachian State University

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Ashley Lang