Ashley Lamb
Troy
Summary
Experienced and driven customer service representative who demonstrates a strong work ethic and consistently excels in fast-paced environments. Maintains a high level of organization and attention to detail, ensuring accuracy and consistency in all tasks. Demonstrates adaptability and a willingness to learn new skills in addition to nine years of direct customer service experience.
Overview
12
12
years of professional experience
Work History
Bartender
The Brew Room
06.2023 - Current
- Assesses customers' needs and preferences and makes appropriate recommendations
- Demonstrates problem-solving and excellent communication skills in high-pressure situations
- Complies with food and beverage regulations
- Greets customers and builds rapport
- Provides bar and table service in a high-volume, fast-paced restaurant
- Maintains cleanliness and organization of the bar area
- Successfully manages cash register operations, including opening and closing procedures
Customer Service Representative
Lisa Blackwell State Farm Insurance
02.2020 - 02.2023
- Applied organization and time management skills when coordinating and responding to inbound telephone and email inquiries
- Prepared appropriate documentation in a timely manner and in accordance with agency guidelines and state laws
- Communicated with adjusters and assisted with the claims-filing process while collaborating with the claims department and other appropriate organizations to assist with claim resolution
- Determined clients' particular needs and financial situations by scheduling fact-finding appointments and determining the extent of their current coverage and investments
- Developed leads, scheduled appointments, identified customer needs and marketed appropriate products and services
Regional Manager
The Everything Hemp Store
03.2018 - 02.2020
- Coordinated and enforced systems, policies, and productivity standards
- Supervised the work of employees and provided feedback and counsel to improve efficiency and effectiveness
- Maintained staff by recruiting, selecting, onboarding, and training employees
- Represented the company at community events and conferences
- Determined the scope and levels of service quality by inspecting the facilities and products
- Responsible for opening and/or closing bank deposits
Hostess
Something Different Restaurant
08.2013 - 06.2017
- Took reservations over the phone, on online platforms, or in person
- Maintained a clean, tidy, and welcoming front-of-house experience with personalized greetings for guests
- Monitored restaurant activity to determine seating and dining flow
- Responded to guest inquiries and requests in a timely, friendly, and efficient manner
- Responsible for the opening and/or closing of the restaurant's front-of-house duties
Education
North Carolina Insurance Licensing -
North Carolina03.2021
Diploma -
Southwestern Randolph High School
Asheboro, NC06.2017
Skills
- Reservations Management
- Front-of-House Experience
- Guest Relations
- Restaurant Activity Monitoring
- Customer Service
- POS System Knowledge
- Team Collaboration
- Critical Thinking
- Time Management
- Active Listening
- Problem-solving
Timeline
Bartender
The Brew Room
06.2023 - Current
Customer Service Representative
Lisa Blackwell State Farm Insurance
02.2020 - 02.2023
Regional Manager
The Everything Hemp Store
03.2018 - 02.2020
Hostess
Something Different Restaurant
08.2013 - 06.2017
North Carolina Insurance Licensing -
Diploma -
Southwestern Randolph High School
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