Ashley Lamb
Troy
Summary
Experienced and driven customer service representative who demonstrates a strong work ethic and consistently excels in fast-paced environments. Maintains a high level of organization and attention to detail, ensuring accuracy and consistency in all tasks. Demonstrates adaptability and a willingness to learn new skills in addition to nine years of direct customer service experience.
Overview
12
12
years of professional experience
Work History
Bartender
The Brew Room
Locust, NC, USA
06.2023 - Current
- Assesses customers' needs and preferences and makes appropriate recommendations
- Demonstrates problem-solving and excellent communication skills in high-pressure situations
- Complies with food and beverage regulations
- Greets customers and builds rapport
- Provides bar and table service in a high-volume, fast-paced restaurant
- Maintains cleanliness and organization of the bar area
- Successfully manages cash register operations, including opening and closing procedures
Customer Service Representative
Lisa Blackwell State Farm Insurance
Asheboro, NC, USA
02.2020 - 02.2023
- Applied organization and time management skills when coordinating and responding to inbound telephone and email inquiries
- Prepared appropriate documentation in a timely manner and in accordance with agency guidelines and state laws
- Communicated with adjusters and assisted with the claims-filing process while collaborating with the claims department and other appropriate organizations to assist with claim resolution
- Determined clients' particular needs and financial situations by scheduling fact-finding appointments and determining the extent of their current coverage and investments
- Developed leads, scheduled appointments, identified customer needs and marketed appropriate products and services
Regional Manager
The Everything Hemp Store
Asheboro, NC, USA
03.2018 - 02.2020
- Coordinated and enforced systems, policies, and productivity standards
- Supervised the work of employees and provided feedback and counsel to improve efficiency and effectiveness
- Maintained staff by recruiting, selecting, onboarding, and training employees
- Represented the company at community events and conferences
- Determined the scope and levels of service quality by inspecting the facilities and products
- Responsible for opening and/or closing bank deposits
Hostess
Something Different Restaurant
Asheboro, NC, USA
08.2013 - 06.2017
- Took reservations over the phone, on online platforms, or in person
- Maintained a clean, tidy, and welcoming front-of-house experience with personalized greetings for guests
- Monitored restaurant activity to determine seating and dining flow
- Responded to guest inquiries and requests in a timely, friendly, and efficient manner
- Responsible for the opening and/or closing of the restaurant's front-of-house duties
Education
North Carolina Insurance Licensing -
North Carolina03.2021
Diploma -
Southwestern Randolph High School
Asheboro, NC06.2017
Skills
- Reservations Management
- Front-of-House Experience
- Guest Relations
- Restaurant Activity Monitoring
- Customer Service
- POS System Knowledge
- Team Collaboration
- Critical Thinking
- Time Management
- Active Listening
- Problem-solving
Timeline
Bartender
The Brew Room
06.2023 - Current
Customer Service Representative
Lisa Blackwell State Farm Insurance
02.2020 - 02.2023
Regional Manager
The Everything Hemp Store
03.2018 - 02.2020
Hostess
Something Different Restaurant
08.2013 - 06.2017
North Carolina Insurance Licensing -
Diploma -
Southwestern Randolph High School