Ashley Hunt
Durham
Summary
Experienced Project Manager specializing in client onboarding and stakeholder engagement. Proven success in risk assessment, process documentation, and timely project delivery. Proficient in data analytics and fostering customer relationships to enhance satisfaction and meet objectives. Committed to achieving results through effective team collaboration, adept multitasking, and following through on project goals. Detail-oriented and adaptable team player with expertise in equipment operation, staff training and development, customer service, and process improvements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager - Implementation
Core Sound Imaging
Raleigh
12.2024 - Current
- Oversaw onboarding process, aligning client expectations with implementation schedules.
- Managed portfolio of 20 to 30 projects, ensuring timely delivery and quality outcomes.
- Handled enterprise clientele, specializing in SMB with average recurring revenue of $90K.
- Ensured consistent communication with clients during implementation for clarity and alignment.
- Leveraged onboarding tools from Core Sound Imaging for effective organizational implementation.
Project Manager
Prometheus Group
07.2024 - 12.2024
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
Sr. Project Manager
Avalara
Durham
05.2022 - 07.2024
- Directed overall planning, execution, and completion of assigned projects while coordinating with stakeholders.
- Developed detailed project plans to monitor progress and deliver results to customers.
- Elicited requirements through strong analytical skills, documenting business processes for tax automation initiatives.
- Created and maintained comprehensive documentation for all project phases.
- Collaborated strategically with internal and external groups on multiple projects simultaneously.
Implementation Consultant III
Avalara
Durham
10.2021 - 05.2022
Implementation Consultant II
Avalara
Raleigh-Durham
01.2020 - 10.2021
- Managed portfolio of over 200 customers during implementation of Avalara's tax compliance products.
- Tracked key implementation aspects, including tasks, target dates, risks, and customer interactions.
- Engaged internal and external partners to facilitate effective project management.
- Provided training and end-user support throughout customer onboarding process.
- Updated internal tracking systems accurately and promptly for cross-departmental visibility.
Account Specialist
Avalara
Raleigh-Durham
11.2017 - 12.2019
- Maintained direct responsibility for assigned clients and indirect oversight of all Managed Services clients.
- Ensured client satisfaction by addressing requests promptly via email and phone.
- Attended status meetings with clients to assess ongoing activities and project progress.
- Executed quality checks on certificate validations, both formally and informally.
- Supported Customer Account Managers with data and reports for billing and SOW development.
Sales Representative
Citrix
Raleigh-Durham
08.2016 - 04.2017
- Educated prospective customers in Insurance Industry regarding ShareFile's secure file transfer and client portal features.
- Established strong client relationships with a customer-centric approach.
- Demonstrated knowledge of cloud computing technologies and SaaS selling strategies.
- Navigated state and federal encryption, client protection, and privacy regulation laws effectively.
Customer Service Representative
Time Warner Cable
Morrisville
01.2014 - 08.2016
- Recommended Time Warner products and cost-effective alternatives to enhance service.
- Championed promotional items to boost sales revenues for residential services.
- Executed consultative sales techniques to meet established sales goals.
- Assessed customer needs through direct phone contact and identified service-related issues.
- Promoted residential cable, internet, home phone, and home management services effectively.
Skills
- Project management and risk assessment
- Client onboarding and stakeholder engagement
- Process documentation and implementation
- Customer relationship management
- Team collaboration and time management
- Data analytics
- Salesforce, Jira, Asana, Confluence, Power BI, Zoho, Zendesk, Microsoft Office
Certification
- Currently working on obtaining PMP - Application for exam submitted April 2026
Timeline
Project Manager - Implementation
Core Sound Imaging
12.2024 - Current
Project Manager
Prometheus Group
07.2024 - 12.2024
Sr. Project Manager
Avalara
05.2022 - 07.2024
Implementation Consultant III
Avalara
10.2021 - 05.2022
Implementation Consultant II
Avalara
01.2020 - 10.2021
Account Specialist
Avalara
11.2017 - 12.2019
Sales Representative
Citrix
08.2016 - 04.2017
Customer Service Representative
Time Warner Cable
01.2014 - 08.2016