Ashley Hines
Charlotte
Summary
Dedicated customer service professional seeking a customer service or telemarketing role where I can leverage my extensive experience in effective communication, problem-solving, and customer support in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Storage Manager
Uhaul Moving And Storage
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
Assistant Manager
U-Haul Moving and Storage of Charlotte
02.2024 - 08.2024
- Assisted customers in selecting appropriate moving and storage solutions, ensuring customer satisfaction
- Managed daily operations, including scheduling, inventory control, and staff supervision
- Provided effective telephone customer service, resolving issues and addressing customer inquiries promptly
- Utilized computer systems for reservations, billing, and customer service management
General Manager
RD Enterprise
06.2018 - 10.2023
- Oversaw day-to-day operations, ensuring smooth and efficient workflow
- Provided direct customer service support via phone and in person, addressing customer inquiries and issues promptly
- Utilized computer systems to track deliveries, resolve customer concerns, and update client information
- Trained and supported staff in customer service and telemarketing practices
Education
Business Management
East Tennessee State University
Johnson City, TNSkills
- Customer Service & Telemarketing
- Problem-Solving & Conflict Resolution
- Effective Verbal Communication
- Computer Proficiency (Microsoft Office, CRM Systems)
- Fast-paced Environment Adaptability
- Multitasking Abilities
- Verbal and written communication
- Forklift operation
Summary of Qualifications
- Over one year of telephone customer service experience, providing effective support and problem resolution.
- Skilled in computer operations, with proficiency in relevant software for customer service management.
- Excellent verbal communication abilities with a focus on active listening and addressing customer needs.
- Proven problem-solving skills, adept at finding solutions in challenging and high-pressure situations.
- Experience working with potentially difficult customers while maintaining a calm and professional demeanor.
Timeline
Storage Manager
Uhaul Moving And Storage
09.2024 - Current
Assistant Manager
U-Haul Moving and Storage of Charlotte
02.2024 - 08.2024
General Manager
RD Enterprise
06.2018 - 10.2023
Business Management
East Tennessee State University
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