Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Hill

Roxboro

Summary

Dedicated Medical Assistant with extensive experience at Duke Primary Care, skilled in phlebotomy, and patient scheduling. Proven ability to enhance clinic efficiency and patient satisfaction through compassionate care and effective communication. Committed to maintaining HIPAA compliance and optimizing patient outcomes in fast-paced healthcare environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Assistant

Duke Primary Care
10.2018 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient pulse oximetry.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.

Nursing Assistant

DUKE UNIVERSITY HOSPITAL
08.2014 - 10.2018
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
  • Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
  • Participated in professional development sessions, staying current with best practices in patient care.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.

Medical Assistant Student

Novant Health Village Family Care
05.2018 - 07.2018
  • Supported healthcare providers with proper documentation of lab results, medications, and other relevant information for each patient visit.
  • Collaborated with interdisciplinary teams to ensure comprehensive care was provided to all patients at the clinic.
  • Improved patient care by assisting physicians with routine examinations and minor procedures.
  • Prepared examination rooms for daily use, ensuring a clean and organized environment for optimal patient care.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient pulse oximetry.
  • Promoted a positive work environment through effective teamwork and open communication among staff members.
  • Performed phlebotomy for diagnostic testing, contributing to timely diagnosis and treatment plans.

Nursing Assistant

SYNERGY HomeCare
04.2013 - 08.2014
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
  • Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
  • Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Assist in transportation to appointments if needed.

Durham Center Access Intern

Durham Center Access
01.2012 - 04.2012
  • Assisted nurses to wake patients and get them ready to take their meds.
  • Collected vital signs from all patients
  • Observed toxicology readings and how the nurses talk to the patients about how their feeling and what kind of meds their taking or if they are abusing any substance
  • Observed nurses administer medications and document in their charts.

VA Medical Center Clinicals Nursing Assistant

VA Hospital
10.2011 - 12.2011
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
  • Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.

Recreational Therapy Intern

Duke Regional Hospital
06.2011 - 07.2011
  • Assisted in the development of departmental policies and procedures, promoting best practices in recreational therapy services.
  • Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.
  • Recorded and monitored patient progress to document responses to therapy.
  • Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions.
  • Observed and worked with the rehab unit as a whole
  • Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.

Education

Associate of Applied Science - Medical Assisting

Vance Granville Community College
Louisburg Nc
06-2018

Healthcare

City of Medicine Academy
Durham Nc
05-2012

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Phlebotomy
  • Procedure assistance
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Laboratory specimen collection
  • First aid
  • Lab equipment operation

Certification

  • CMA - Certified Medical Assistant
  • CPR and First Aid certified
  • CNA - Certified Nurse Assistant

Timeline

Medical Assistant

Duke Primary Care
10.2018 - Current

Medical Assistant Student

Novant Health Village Family Care
05.2018 - 07.2018

Nursing Assistant

DUKE UNIVERSITY HOSPITAL
08.2014 - 10.2018

Nursing Assistant

SYNERGY HomeCare
04.2013 - 08.2014

Durham Center Access Intern

Durham Center Access
01.2012 - 04.2012

VA Medical Center Clinicals Nursing Assistant

VA Hospital
10.2011 - 12.2011

Recreational Therapy Intern

Duke Regional Hospital
06.2011 - 07.2011

Associate of Applied Science - Medical Assisting

Vance Granville Community College

Healthcare

City of Medicine Academy

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Ashley Hill