Ashley Hill

• Improved patient satisfaction by streamlining the registration process and reducing wait times.
• Enhanced communication between departments by regularly updating patient information and coordinating schedules.
• Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
• Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
• Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
• Collaborated with clinical teams to coordinate bed assignments for incoming patients, optimizing hospital space utilization.
• Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.

• Providing excellent customer service by promptly answering patient inquiries.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Contacted patients on annual renewal dates to offer assistance.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

• Enhanced patient privacy by implementing strict confidentiality policies and procedures in managing health information.
• Streamlined data management processes, ensuring accuracy and consistency of information across multiple platforms within the healthcare organization.
• Increased efficiency in handling medical records by transitioning from paper to electronic health records systems.
• Improved communication between healthcare providers, fostering better collaboration for optimal patient care through effective health information management.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Resolved customer complaints using established follow-up procedures.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Trained new staff on filing, phone etiquette and other office duties.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Delivered support to medical staff in completion of patient paperwork.
• Answered incoming calls, scheduled appointments and filed medical records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.