Ashley Hester
Whiteville
Summary
Dedicated host with strong guest service skills and a focus on enhancing dining experiences. Proven ability to manage reservations and train new team members to uphold company standards.
Overview
4
4
years of professional experience
Work History
Host
Tequilla Waterfront
Wilmington
04.2024 - Current
- Greeted and seated guests in a friendly, welcoming manner.
- Managed reservation system to optimize seating efficiency.
- Coordinated with servers to ensure timely service for all guests.
- Assisted in training new hosts on company standards and procedures.
- Handled guest inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of the front-of-house area.
- Monitored dining area for guest satisfaction and needs throughout service.
- Collaborated with management to improve guest flow and experience strategies.
- Greeted guests and gathered information to seat groups or place on waitlist.
Cashier
Foodlion Grocery Store
Whiteville
04.2022 - 08.2022
- Processed customer transactions accurately and efficiently at the checkout station.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Handled cash, credit, and debit payments following company procedures.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
Some College (No Degree) - Exercise Science
University of North Carolina At Pembroke
Pembroke, NCSkills
- Customer service
- Team collaboration
- Conflict resolution
- Reservation management
- Cash handling
- Time management
- Organizational skills
- Guest engagement
- Communication skills
- Task prioritization
- Detail-oriented
- Team player mentality
Timeline
Host
Tequilla Waterfront
04.2024 - Current
Cashier
Foodlion Grocery Store
04.2022 - 08.2022
Some College (No Degree) - Exercise Science
University of North Carolina At Pembroke