Ashley Hatcher
Goldsboro,NC
Summary
Proven leader in educational and customer service settings, notably with Wayne County Public Schools, where I enhanced academic growth and operational efficiency. Excelled in problem resolution and computer proficiency, achieving significant improvements in customer satisfaction and production targets. Skilled in fostering professional growth and streamlining processes, I bring a blend of hard and soft skills to drive success.
Overview
17
17
years of professional experience
Work History
Substitute Teacher
Wayne County Public Schools
08.2021 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Participated in professional development workshops to stay current with educational best practices and pedagogical innovations.
Customer Service & Scheduling
RDU Medical Transport
01.2020 - Current
- Facilitated clear communication between customers and service technicians, improving appointment punctuality and overall experience.
- Streamlined scheduling processes for improved accuracy and reduced errors, ensuring timely service delivery.
- Assisted customers with special requests and last-minute changes, maintaining flexibility and adaptability under pressure.
- Collaborated with team members to resolve complex scheduling issues, resulting in smoother operations and increased customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to evolving business needs by staying current with industry trends and best practices in customer service scheduling.
Production Line Team Leader
Smithfield Packing
04.2015 - 01.2020
- Mentored new team members, fostering a positive work environment that encouraged professional growth.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Managed inventory levels to prevent production delays.
- Played key role in achieving production targets, consistently meeting daily quotas.
Customer Service Team Lead
Walmart
03.2008 - 01.2011
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Science - Business Administration / Funeral Service
Fayetteville Technical Community College
Fayetteville, NC06-2026
High School Diploma -
Goldsboro High School
Goldsboro, NC06-2006
Skills
- Customer service
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Professional telephone demeanor
Timeline
Substitute Teacher
Wayne County Public Schools
08.2021 - Current
Customer Service & Scheduling
RDU Medical Transport
01.2020 - Current
Production Line Team Leader
Smithfield Packing
04.2015 - 01.2020
Customer Service Team Lead
Walmart
03.2008 - 01.2011
Associate of Science - Business Administration / Funeral Service
Fayetteville Technical Community College
High School Diploma -
Goldsboro High School
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