Ashley Hardy
Gastonia
Summary
Detail-oriented professional with extensive experience in fast-paced dining and billing environments. Skilled in resolving discrepancies and enhancing customer experiences through effective collaboration and streamlined operations. Committed to delivering exceptional service and maintaining high standards of accuracy.
Overview
15
15
years of professional experience
Work History
Server
HMS Host International
Charlotte, NC
11.2011 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty retention.
- Collaborated with management to streamline operations and improve overall service efficiency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Billing Specialist
Advanced Health and Pain Relief Center
Charlotte, NC
01.2020 - 05.2024
- Processed billing inquiries and resolved discrepancies to ensure timely payments.
- Maintained accurate patient records and ensured compliance with healthcare regulations.
- Collaborated with insurance companies to verify coverage and expedite claims processing.
- Implemented billing procedures that improved accuracy and reduced errors in invoicing.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Education
No Degree - Data Analytics
North Carolina A&T State University
Greensboro, NCBachelor of Arts - Psychology
University of North Carolina At Charlotte
Charlotte, NC05-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
Timeline
Billing Specialist
Advanced Health and Pain Relief Center
01.2020 - 05.2024
Server
HMS Host International
11.2011 - Current
No Degree - Data Analytics
North Carolina A&T State University
Bachelor of Arts - Psychology
University of North Carolina At Charlotte