Ashley Guzman
Camp Lejeune
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Medical Support Assistant
Robert E Bush Naval Hospital
05.2023 - 12.2024
- Answering phone calls and emails and delivering messages to staff members
- Greeting patients and visitors, answering basic questions, and directing them to the correct departments
- Maintaining patient records and updating their medical data, both manually and electronically
- Organizing the paperwork and opening files for new patients
- Verifying patients’ insurance information
- Assisting Doctors with patient examinations, as needed
- Collecting and documenting patients’ basic health information, including height, weight, and vital signs, for the Doctors to review during examinations
- Recording Doctors’ orders regarding patient care and scheduling the appointments
Child Caregiver
Child Development Center, CDC
07.2022 - 01.2023
- Used positive reinforcement and behavior modeling to instill discipline in children
- Communicated daily with children’s parents or guardians about daily activities, behaviors and related issues
- Observed and monitored children to identify developmental strengths and target enrichment activities
- Developed and implemented lesson plans and activities for children of various ages
- Guided children through engaging and productive activities to foster fun learning environment
- Recorded child behavior, food and medication information for supervisors
- Secured indoor and outdoor premises to protect children
- Sanitized toys and tables to maintain clean, safe environment
- Enforced rules to teach good manners and maintain safe environment
- Cared for10 children ages1 to2
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions
- Employed positive guidance strategies to encourage children and improve behavior
Patient Care Representative
The Urgent Care Westbank
05.2020 - 09.2021
- Reviewed patient accounts identified delinquent accounts and collected due amounts
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Developed and cultivated professional relationships with patients and outside stakeholders to promote staff cross-training
- Processed patient intake information and updated medical records prior to treatment
- Identified potential problems and patient care trends
- Obtained patient address, insurance information, contact information and medical history
- Received and routed care team messages and documents to appropriate staff
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage
- Categorized and labeled medical documents and documented work processes
- Provided administrative support for patient care staff
Education
High School Diploma - undefined
Belle Chasse High School
Belle Chasse, LA05.2019
Skills
- Early Education
- Activities Leadership
- Documenting and Recording Information
- Database Search and Data Entry Skills
- Patient Confidentiality and Data Security
- Complaint Investigation
- Providing Information and Resources
- Billing Processes
- Appointment Scheduling
- Project Management
- Patient Relations
- Microsoft Office
- Organized and Efficient
- Insurance Practices
Timeline
Medical Support Assistant
Robert E Bush Naval Hospital
05.2023 - 12.2024
Child Caregiver
Child Development Center, CDC
07.2022 - 01.2023
Patient Care Representative
The Urgent Care Westbank
05.2020 - 09.2021
High School Diploma - undefined
Belle Chasse High School
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