Ashley Gray
Charlotte
Summary
Customer Service Specialist with proven ability to prioritize tasks and manage multiple responsibilities in fast-paced environments. Committed to enhancing customer satisfaction through exceptional service and support. Demonstrated success in collaborating with teams to achieve both personal and organizational objectives. Recognized for effectively resolving escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wells Fargo
Charlotte
06.2025 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with account inquiries, returns, exchanges, and refunds.
- Managed customer accounts using Wells Fargo's internal systems to ensure accuracy.
- Educated clients on digital banking services to enhance user engagement.
- Provided detailed information on products and services to improve customer experience.
- Collaborated with team members to optimize service delivery and support.
- Maintained accurate records of customer interactions for quality assurance.
Administrative Assistant
Oakcrest Preparatory Academy
Fort Mill
09.2024 - 06.2025
- Managed and distributed correspondence to families, ensuring timely communication.
- Coordinated schedule changes for parents, teachers, students, and administrative staff.
- Organized meetings by preparing agendas and reserving necessary facilities.
- Planned school assemblies and activities while maintaining the master calendar.
- Enforced safety protocols with facilities team to maintain campus cleanliness.
- Supported financial operations by processing invoices and managing budgets.
- Handled confidential documents in an organized manner according to established protocol.
- Maintained a collaborative work environment among colleagues through respectful communication.
Teacher
Grace Life Academy
Pineville
03.2022 - 09.2024
- Led classroom of 3-year-olds, implementing curriculum for academic readiness.
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated discussions to enhance understanding and participation.
- Implemented assessment strategies to evaluate student progress.
- Managed behavior using positive reinforcement techniques.
- Collaborated with parents to support learning and address concerns.
- Integrated technology into lessons to enrich educational experiences.
- Organized extracurricular activities to promote engagement and teamwork.
Server/Bartender
P.F. Chang's
Charlotte
01.2022 - 04.2024
- Ensured enjoyable dining experiences through attentive service and professionalism.
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with kitchen staff to guarantee timely food preparation and delivery.
- Maintained comprehensive knowledge of menu items for informed recommendations.
- Processed customer orders accurately using point-of-sale systems.
- Managed cash transactions and balanced cash drawer at shift's end.
- Trained new servers on restaurant procedures and service standards.
Manager in Training
Enterprise Holdings
Charlotte
12.2020 - 01.2022
- Facilitated vehicle rentals while promoting company insurance policies to enhance revenue.
- Managed vehicle maintenance, ensuring optimal performance and customer satisfaction.
- Oversaw daily operations, maintaining efficient workflows and high service quality.
- Coordinated with team members to resolve customer inquiries and issues promptly.
- Developed staff schedules to align with operational needs and boost productivity.
- Monitored inventory management to guarantee proper vehicle availability for customers.
- Enhanced leadership and sales skills through practical management training experiences.
Education
Bachelor’s Degree - Psychology
The University of North Carolina at Charlotte
Charlotte, NC05.2019
Associate of Science - Psychology
Guilford Technical Community College
Greensboro, NC05.2017
Skills
- Multi-line phone systems
- Scheduling and calendar management
- Event coordination and classroom management
- Curriculum development and mentoring
- Applied behavior analysis
- Conflict resolution and problem-solving
- Retail sales and hospitality
- Leadership and adaptability
- Computer proficiency in Microsoft Office Suite
- Data entry and digital banking
- Customer support and complaint resolution
- Account management and guest services
- Communication strategies and de-escalation techniques
Certification
- CPR Certification
- SIDS Certification
References
References available upon request.
Timeline
Customer Service Associate
Wells Fargo
06.2025 - Current
Administrative Assistant
Oakcrest Preparatory Academy
09.2024 - 06.2025
Teacher
Grace Life Academy
03.2022 - 09.2024
Server/Bartender
P.F. Chang's
01.2022 - 04.2024
Manager in Training
Enterprise Holdings
12.2020 - 01.2022
Bachelor’s Degree - Psychology
The University of North Carolina at Charlotte
Associate of Science - Psychology
Guilford Technical Community College