Ashley Garcia Aguilar

Cashier | Host | Server

Mellow Mushroom

01.2021 - Current

Engaged with guests to ensure satisfaction and create lasting impressions during their dining experience.
Oversaw transaction processing via POS system, focusing on precision in cash, credit, and gift card handling.
Streamlined seating chart organization and waitlist operations to improve table turnover rates during high-traffic hours.
Monitored and maintained quality standards during the efficient delivery of food and beverages to patrons.
Conducted comprehensive training on restaurant protocols and customer service techniques for new team members.
Facilitated resolution of customer issues, ensuring professional handling of challenges to achieve satisfactory results.
Streamlined communication among kitchen and bar personnel to enhance accuracy and efficiency in order fulfillment.
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Checked in with servers to confirm preparedness before seating customers.
Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.