Ashley Cromartie
Wake Forest
Summary
Driven by a strong foundation in HIPAA and Medicare/Medicaid knowledge, I excelled at Precision Eye Care Billing Solutions, Inc, enhancing billing accuracy and team efficiency. My adeptness in team collaboration and patient care significantly improved processes and patient satisfaction, showcasing my ability to deliver results in complex healthcare environments.
Overview
6
6
years of professional experience
Work History
Peer Support Specialist
The Legacy Team
Raleigh
06.2024 - Current
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Facilitated individual and group sessions to provide guidance and counseling.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Researched relevant topics related to mental health services or treatments.
- Assisted with administrative tasks such as scheduling appointments or updating contact information.
Patient Account Specialist
Precision Eye Care Billing Solutions, Inc
03.2019 - 05.2024
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
Benefits Specialist
LifeWorks
07.2022 - 09.2022
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Instructional Assistant
Heritage High School
08.2019 - 09.2022
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Education
Associate of Arts -
University of Phoenix
Tempe, AZSkills
- HIPAA compliance knowledge
- Medicare and Medicaid expertise
- Patient care delivery
- Team collaboration
- Effective communication
- Problem solving
Timeline
Peer Support Specialist
The Legacy Team
06.2024 - Current
Benefits Specialist
LifeWorks
07.2022 - 09.2022
Instructional Assistant
Heritage High School
08.2019 - 09.2022
Patient Account Specialist
Precision Eye Care Billing Solutions, Inc
03.2019 - 05.2024
Associate of Arts -
University of Phoenix