Ashley Cook
Charlotte
Summary
Dynamic host/cashier with proven customer service skills, ensuring high guest satisfaction and streamlined operations. Recognized for effective time management and adaptability in fast-paced environments.
Dedicated hospitality professional with extensive experience in customer service, team collaboration, and multitasking. Skilled in enhancing guest flow and resolving inquiries to boost satisfaction. Seeking to leverage strengths to improve operational efficiency and guest experiences.
Results-driven individual with a versatile background in hospitality. Known for exceptional communication and adaptability, contributing to team success and guest satisfaction. Ready to support strategic improvements in service delivery.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Host/Cashier
Chilli's Grill & Bar
Gastonia, NC
02.2021 - 06.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing table turnover rates.
- Collaborated with kitchen staff to coordinate timely food service.
- Assisted in training new hosts on operational procedures and customer service standards.
- Resolved guest inquiries and concerns promptly to enhance satisfaction levels.
- Monitored dining area for cleanliness and organization, maintaining high standards.
- Developed strategies to improve guest flow during peak hours, enhancing operational efficiency.
- Provided feedback to management on guest preferences and service improvements.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Cook
Cheddar's Scratch Kitchen
Gastonia, NC
11.2018 - 02.2021
- Prepared high-quality dishes according to standardized recipes and presentation guidelines.
- Collaborated with team members to ensure timely service and exceptional guest satisfaction.
- Maintained cleanliness and organization of kitchen workstations, adhering to safety standards.
- Assisted in training new kitchen staff on food preparation techniques and safety protocols.
Housekeeping Room Attendant
Courtyard by Marriott
Gastonia, NC
02.2017 - 03.2019
- Maintained cleanliness and organization of guest rooms, ensuring adherence to hotel standards.
- Conducted thorough inspections of assigned areas to identify maintenance needs and report issues promptly.
- Collaborated with team members to optimize cleaning processes and enhance overall guest satisfaction.
- Trained new staff on housekeeping protocols and best practices for efficient room preparation.
- Implemented inventory control measures for cleaning supplies, reducing waste and associated costs.
Cashier
Walmart
Gastonia, NC
01.2014 - 11.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to streamline checkout procedures.
Education
GED -
Gaston College
Dallas, NCSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- POS software
- Exceptional communication
- Adaptable to change
- Guest relations
- Up-selling techniques
Timeline
Host/Cashier
Chilli's Grill & Bar
02.2021 - 06.2026
Cook
Cheddar's Scratch Kitchen
11.2018 - 02.2021
Housekeeping Room Attendant
Courtyard by Marriott
02.2017 - 03.2019
Cashier
Walmart
01.2014 - 11.2018
GED -
Gaston College