Ashley Collins
Raleigh,NC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at The Trail House. Proven ability to enhance guest engagement and resolve issues swiftly, ensuring memorable dining experiences. Proficient in cash handling and team collaboration, consistently contributing to a positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Server
The Trail House
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess
The Trail House
07.2021 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree -
North Carolina State University
Raleigh, NC05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
- Sales techniques
- Relationship management
Timeline
Server
The Trail House
04.2023 - Current
Hostess
The Trail House
07.2021 - 04.2023
No Degree -
North Carolina State University
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