Ashley Codding
Jacksonville
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Operations Manager
Walmart
Hampstead
09.2007 - Current
- Managed daily operations to ensure efficient store functionality.
- Oversaw inventory management processes and stock replenishment activities.
- Trained and mentored team members on operational procedures and policies.
- Implemented cost-saving initiatives to improve operational efficiency and effectiveness.
- Ensured compliance with safety standards and company regulations throughout the store.
- Developed schedules to optimize staff coverage during peak hours and events.
- Analyzed workflow processes to identify areas for improvement and streamline operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Measured and reviewed performance via KPIs and metrics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
Associate of Science - Business
Western Carolina University
Cullowhee, NC 06.2007 - 04.2012
Skills
- Inventory management
- Cost reduction
- Staff scheduling
- Compliance assurance
- Standard operating procedures
- Performance metrics
- Customer relationship management
- Process improvement
- Team leadership
- Problem solving
- Effective communication
- Training and mentoring
- Data analysis
- Strategic planning
- Conflict mediation
- Cultural awareness
- Project management abilities
- Building and facility management
- Problem-solving
- Communication improvements
- Regulatory compliance
- Budgeting and forecasting
- Operations management
- Advanced training in Workday
- Maintenance planning
- Customer retention
- Microsoft office suite expert
- Operations oversight
- Productivity improvement specialist
- Inventory control
- Forecasting and scheduling
- Schedule management
- Employee relations and conflict resolution
- Health and safety compliance
- P&L management
- Team building/leadership
- Workflow optimization
- Onboarding and orientation
- Cross-functional communications
- Superb time management skills
- KPI tracking
- Budgeting and cost control
References
References available upon request.
Timeline
Operations Manager
Walmart
09.2007 - Current
Associate of Science - Business
Western Carolina University
06.2007 - 04.2012