Ashley Cobb
Charlotte
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
7
7
years of professional experience
Work History
Digital Sales Specialist
Spectrum
02.2025 - Current
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Upsell customers based on household needs
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Educated customers on product and service benefits, explaining features and answering questions.
Customer Service Manager
Hobby Lobby
02.2023 - 11.2024
- Conduct weekly inventory and ordering procedures, ensuring appropriate stock levels and timely replenishment.
- Handle escalations and customer service issues with tact and diplomacy, ensuring customer satisfaction and retention.
- Supervise a team of up to 8 employees, ensuring compliance with company policies and procedures, employee scheduling, and adherence.
- Successfully manage the day-to-day operations of the customer service department, including time management, managing cash and credit card transactions, inventory management, and resolving complaints, concerns, and errors within the system.
Team Lead
Amazon
11.2021 - 04.2023
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Professional
Contracted
12.2018 - 10.2021
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Education
Bachelor Of Social Science - Data Analytics
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Customer Relationship Management
- Microsoft Office
- Regulatory Compliance
- Excellent Written and Oral Communication
- Sales Expertise
- Customer Service
- Attention to detail
- CSG experience
- Data analytics
Education
true
Timeline
Digital Sales Specialist
Spectrum
02.2025 - Current
Customer Service Manager
Hobby Lobby
02.2023 - 11.2024
Team Lead
Amazon
11.2021 - 04.2023
Customer Service Professional
Contracted
12.2018 - 10.2021
Bachelor Of Social Science - Data Analytics
Southern New Hampshire University
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