Ashley Cabrera
Charlotte
Summary
Dedicated server with a proven ability to enhance guest experiences through attentive service and effective communication. Committed to creating inviting atmospheres and ensuring satisfaction in high-volume environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Server
Aura Rooftop
Charlotte
04.2024 - 07.2026
- Delivered friendly, attentive service in high-volume dining setting.
- Assisted guests with menu selections and accommodated special requests.
- Took accurate orders and conveyed them to kitchen staff promptly.
- Collaborated with team members to ensure seamless service flow.
VIP Bottle Server
Karma Lounge
Boston
09.2021 - 02.2024
- Provided exceptional bottle service to VIP guests in upscale lounge environment.
- Maintained extensive knowledge of beverage offerings and cocktail menus for guest inquiries.
- Created inviting atmosphere by arranging tables and managing seating for VIP sections.
- Delivered personalized service to enhance guest experiences and satisfaction levels.
- Assisted in training new staff on service protocols and company standards.
Server
Tavern in the Square
Boston
01.2017 - 03.2020
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Followed health safety guidelines when preparing and serving food products.
Education
Bachelor of Science - Psychology
Framingham State University
Framingham, MA05-2022
Skills
- Beverage service
- Food safety compliance
- Point of sale systems
- Guest engagement
- Time management
- Upselling techniques
- Team collaboration
- Attention to detail
- Menu knowledge
Languages
Spanish
Native/ Bilingual
Certification
- ServSafe credential
Timeline
Server
Aura Rooftop
04.2024 - 07.2026
VIP Bottle Server
Karma Lounge
09.2021 - 02.2024
Server
Tavern in the Square
01.2017 - 03.2020
Bachelor of Science - Psychology
Framingham State University