Ashley Brewer

· Provide comprehensive brokerage operations support and account onboarding for individual, IRA, and entity accounts (Corporate, LLC, LP, Trust).

· Review client documentation to ensure accuracy and compliance with brokerage standards and FINRA regulations.

· Resolved missing or incorrect information, ensuring timely processing of account requests.

· Processed and managed money movement, including ACAT transfers, domestic and international wires, ACH transactions, and IRA activities.

· Researched and addressed processing issues, following up on outstanding items to ensure completion of all requests.

· Coordinate directly with APEX to address account setup questions, trade-related issues, and custodial requirements.

· Assist clients with margin and options level changes; explain regulatory fees and commission structures.

· Deliver exceptional client service via phone and email, offering guidance on self‑directed platform functionality and account activity.

• Provided comprehensive operational support to financial advisors through the execution of investment trades, account transfers, rollovers, and new account setups, ensuring smooth and efficient client transactions.
• Served clients and wealth management advisors by addressing service requests and financial transactions, researching complex issues, and delivering tailored solutions.
• Helped participants achieve their long-term financial goals by educating them on TIAA financial products and services, utilizing illustrations to clearly and concisely present available options.
• Educated participants on retirement plans, after-tax investments, and insurance products, enhancing their financial security knowledge.
• Identified product promotion opportunities to support client retention and asset growth, referring participants to relevant business partners.
• Assisted Wealth Advisory Services with scheduling advice sessions and preparing appointments by asking appropriate suitability questions.

• Developed and executed strategic sales plans targeting business participation in energy efficiency initiatives, consistently exceeding revenue targets and fostering sustained growth.
• Promoted energy efficiency programs and products to small and large business owners, enabling achievement of energy savings goals and driving sales growth.
• Identified and capitalized on opportunities to expand energy efficiency solutions across diverse business sectors, enhancing customer engagement and satisfaction.
• Communicated value of energy efficiency products and programs to business owners, resulting in increased program enrollment and customer retention.

• Supported Wealth Management Advisors by facilitating opening, funding, and maintenance of high-net-worth client accounts, including brokerage, advisory fee-based, retirement, and managed accounts.
• Processed money movement requests through direct rollovers, account transfers, ACH, wire, or checks to ensure timely funding of new and existing accounts.
• Provided guidance and support to the financial advisors on how to efficiently utilize, operate, and maneuver through back-office systems and software.
• Managed service requests to collect information for resolving complex operational issues.

• Proactively acquired new affluent consumer and small business customers and deepened existing relationships through outreach and pre-planned appointments.
• Collected customer information on income, assets, investments, and credit to develop customized plans that addressed their complex financial needs and goals.
• Efficiently processed a wide range of bank transactions and meticulously maintained account accuracy and integrity, ensuring all activities complied with financial regulations and met Wells Fargo's high standards for customer service.

• Sold diverse health insurance policies to retirees and disabled individuals on Medicare, ensuring tailored coverage that meets their specific needs.
• Interviewed prospective clients to gather comprehensive data on financial resources, health conditions, and existing coverage, facilitating informed insurance recommendations.
• Selected the correct products and assisted customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
• Educated policyholders on their policies, addressing inquiries about products, prices, and availability to enhance understanding and satisfaction.
• Attended meetings and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.