Ashley Breslin
Raleigh
Summary
Dedicated pharmacy technician specialist with expertise in customer service, inventory management, and collaboration. Committed to enhancing patient care and supporting pharmacy operations.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Pharmacy Technician Specialist
UNC Health Care
Raleigh
08.2025 - Current
- Maintained accurate patient medication records and profiles.
- Collaborated with healthcare team to ensure optimal patient care.
- Provided exceptional customer service to patients and healthcare professionals.
- Processed insurance claims forms for reimbursement purposes.
- Answered customer inquiries regarding their medications or other health-related topics.
- Processed insurance claims for reimbursement of prescription drugs.
- Participated in continuing education programs on current developments in pharmacy practice.
- Requested scripts from doctors and verified insurance and coding.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Answered telephones to respond to questions or requests.
Lead Pharmacy Technician
CVS Pharmacy
Rolesville
08.2018 - Current
- Supervised pharmacy operations and ensured compliance with safety standards.
- Trained and mentored junior pharmacy technicians in daily tasks.
- Managed inventory levels and organized medication stock for efficiency.
- Maintained accurate records of medications dispensed to patients.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Established and updated patient profiles, medications and insurance details.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Ensured that all medications were stored properly, following safety protocols.
- Monitored staff productivity levels and provided guidance when needed.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
Wait Staff Member
Hometown Cafe
Franklinton
01.2018 - 06.2020
- Provided excellent customer service and addressed guest inquiries promptly.
- Coordinated dining room setup, ensuring a welcoming atmosphere for patrons.
- Assisted in training new staff on cafe procedures and service standards.
- Managed order accuracy, confirming requests with kitchen staff effectively.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Handled cash transactions and balanced registers at the end of shifts.
- Resolved customer complaints professionally, ensuring satisfaction with dining experience.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Ensured that all orders were taken correctly and in a timely manner.
- Greeted and welcomed customers, providing them with menus.
Education
Associate of Applied Science - Pharmacy
Wake Technical Community College
Raleigh, NC04-2026
High School Diploma -
Franklinton High School
Franklinton, NC06-2017
Skills
- Patient record management
- Customer service
- Team collaboration
- Inventory management
- Pharmacy operations
- Medication safety compliance
Certification
PTCB Certification
Timeline
Pharmacy Technician Specialist
UNC Health Care
08.2025 - Current
Lead Pharmacy Technician
CVS Pharmacy
08.2018 - Current
Wait Staff Member
Hometown Cafe
01.2018 - 06.2020
Associate of Applied Science - Pharmacy
Wake Technical Community College
High School Diploma -
Franklinton High School