Ashley Boyd
Raleigh
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Medical Office Administrative Assistant
Blue Ridge Dermatology
Cary
09.2024 - Current
- Performed data entry tasks into computer system accurately and efficiently.
- Verified insurance coverage for medical procedures and treatments.
- Provided assistance with front desk duties such as checking-in and out patients and completing paperwork accurately.
- Scheduled follow-up appointments for patients after their initial visit.
- Greeted patients and visitors in a friendly, professional manner.
- Assisted with filing of documents related to patient care, such as lab results, doctor's notes, and other paperwork.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Interacted professionally with other healthcare staff members across different departments.
- Checked in new patients prior to their visit by entering demographic information into the electronic health record system.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
Patient Coordinator
Allergy Partners of The Triangle
Raleigh
07.2021 - 08.2024
- Provided administrative support for patient care staff.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Front Desk Receptionist
Raleigh Capitol ENT
Raleigh
06.2016 - 11.2019
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers warmly and made them feel welcome.
Education
Diploma - Medical Billing & Coding
Miller-Motte Technical College
NC06-2016
Skills
- Electronic health records
- Insurance verification
- Patient scheduling
- Payment processing
- Data entry
- HIPAA compliance
- Customer service
- Patient coordination
- Referral coordination
- Professional networking
- Record keeping
Timeline
Medical Office Administrative Assistant
Blue Ridge Dermatology
09.2024 - Current
Patient Coordinator
Allergy Partners of The Triangle
07.2021 - 08.2024
Front Desk Receptionist
Raleigh Capitol ENT
06.2016 - 11.2019
Diploma - Medical Billing & Coding
Miller-Motte Technical College