Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Regional Clinic Manager
First Health Convenient Care
06.2022 - 02.2025
Promoted patient education initiatives to help individuals manage healthcare decisions.
Conducted financial reviews for informed decision-making and strategic planning.
Managed daily clinic activities for consistent adherence to quality standards and regulatory compliance.
Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Hired, trained and supervised employees to maintain team of high performers.
Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
Conducted frequent clinic walk-throughs to maintain safe work environment.
Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Improved patient satisfaction through effective communication and compassionate care.
Attended regular meetings with hospital administrators to discuss clinic operations and policies.
Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
Managed payroll and clinic staff schedules.
Medical Assistant/Clinic Manager
Fast Med Urgent Care
01.2021 - 06.2022
Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Emergency Medical Technician
FirstHealth of the Carolinas- Richmond Memorial Hospital
Assessed patient conditions accurately, prioritizing treatment based on severity and urgency.
Monitored patients for changes in vital signs, adjusting care plans as necessary.
Operated defibrillators to provide advanced cardiac life support during emergency situations.
Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Medical Assistant
Amelia Internal Medicine
02.2015 - 08.2017
Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Associate of Applied Science - Emergency Medical Management
Sandhills Community College
Pinehurst, NC
03-2021
No Degree - Medical Assistant
Northern Virginia Community College
Springfield, VA
01-2007
High School Diploma -
James W Robinson
Fairfax, VA
05-2002
Skills
Administrative leadership
Employee training
Clinical management
Employee recruitment
Urgent care
Decision-making
Critical thinking
Staff management
Patient relations
CPR/AED
Initial trauma life support
Epic systems
Timeline
Regional Clinic Manager
First Health Convenient Care
06.2022 - 02.2025
Medical Assistant/Clinic Manager
Fast Med Urgent Care
01.2021 - 06.2022
Emergency Medical Technician
FirstHealth of the Carolinas- Richmond Memorial Hospital
03.2020 - 02.2021
Medical Assistant
Amelia Internal Medicine
02.2015 - 08.2017
Associate of Applied Science - Emergency Medical Management
Sandhills Community College
No Degree - Medical Assistant
Northern Virginia Community College
High School Diploma -
James W Robinson
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