Ashley Bernatowicz
Graham
Summary
Dynamic professional with a proven track record at Taylor Law Office P.C., excelling in closing coordination and client communication. Expert in document preparation and compliance, enhancing operational efficiency. Recognized for improving internal controls and fostering strong client relationships through empathetic listening and effective problem resolution. Notary public with a commitment to excellence.
Detail-oriented Closing Coordinator knowledgeable about closing documents, title searches and disbursements. Career history completing multiple closings simultaneously under tight timelines. Excellent relationship-building and project management skills gained during 6+ years of related experience.
Overview
2026
2026
years of professional experience
Work History
Commercial Closing Coordinator
Taylor Law Office P.C
08.2019 - Current
- Coordinated documentation and communication between clients and lenders to streamline closing processes.
- Assisted in preparing closing statements, ensuring accuracy and compliance with regulations.
- Managed scheduling of closings, maintaining timely communication with all parties involved.
- Supported the review of legal documents, identifying discrepancies for resolution prior to closing.
- Organized and maintained electronic files related to closings, enhancing accessibility for team members.
- Participated in ongoing professional development, staying abreast of industry trends and best practices in trust accounting.
- Streamlined trust accounting processes for increased efficiency and reduced errors.
- Improved internal controls within the Trust Accounting function, enhancing overall operational effectiveness and reducing potential risks associated with non-compliance or fraud incidents.
- Assisted attorneys in drafting comprehensive wills, trusts, and other estate planning documents for clients.
Bartender
Rack & Rolls Billiards
06.2012 - 08.2019
- Crafted and served diverse cocktails, enhancing customer satisfaction and experience.
- Managed inventory levels, ensuring timely replenishment of stock and supplies.
- Trained new staff on bar operations, fostering efficient service delivery.
- Implemented drink specials that increased patron engagement and sales volume.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Customer Service Representative
MEDI, USA
2015 - 2017
- Trained new representatives on call handling procedures and company policies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Upheld strict data privacy standards while handling sensitive customer information during the order entry process.
- Completed accurate order entry and data verification.
Education
High School Diploma -
Western Alamance High School
Elon, NC01-2009
Skills
- Closing disclosures
- Client communication
- Deadline management
- Document preparation
- Document coordination
- Notary public
- Property research
- Vendor coordination
- Policy adherence
- Attorney communication
- Contract review
- Real estate
- Closing coordination
- Closing schedules
- Settlement documents
- Data Entry
Timeline
Commercial Closing Coordinator
Taylor Law Office P.C
08.2019 - Current
Bartender
Rack & Rolls Billiards
06.2012 - 08.2019
Customer Service Representative
MEDI, USA
2015 - 2017
High School Diploma -
Western Alamance High School
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