Ashley Bergquist
Publix
RANDLEMAN
14
years of professional experience
Results-driven cashier with a strong focus on customer satisfaction. Recognized for patience, effective problem-solving, and creating welcoming environments. Ready to leverage expertise in enhancing customer loyalty and streamlining store operations.
Work History
Customer Service Cashier
3 Years 5 Months- Assisted customers with product inquiries and provided exceptional service.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to optimize store operations during peak hours.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Cashier
1 Year 9 Months- Processed customer transactions accurately using point-of-sale systems.
- Implemented strategies to reduce wait times at checkout stations, improving flow.
- Trained new cashiers on procedures and best practices for transaction handling.
- Answered product questions using knowledge of sales and store promotions.
- Performed/ Provided ear piercing services.
- Used upselling techniques to increase store sales.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Cashier
3 Years 5 Months- Monitored inventory levels at checkout and communicated restocking needs to management.
- Seasonal Keyholder.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the the store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed refunds and exchanges in accordance with company policy.
- Followed store references to maintain store displays and floor presentations.
Customer Service Cashier
3 Years 6 Months- Processed customer transactions accurately using point-of-sale systems.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Monitored inventory levels at checkout and communicated restocking needs to management.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Assisted in the creation of promotional displays, attracting customer attention and boosting sales.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Associate of Arts
Skills
Client relations
Client satisfaction
Attention to detail
Reliability and punctuality
Patience and composure
Positive and professional
Timeline
Customer Service Cashier
Publix
03.2023 - CurrentRead More
Customer Service Cashier
Claire's Stores
11.2020 - 08.2022Read More
Customer Service Cashier
Rue 21
05.2016 - 10.2019Read More
Customer Service Cashier
Marshalls
08.2012 - 02.2016Read More
Cape Cod Community College
Associate of Arts
Read More