Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Belcher

Greenville

Summary

Knowledgeable and dedicated administrative professional with extensive customer
service experience. Solid team player with outgoing, positive demeanor and proven
skills in establishing rapport with clients. Motivated to maintain customer satisfaction
and contribute to company success. Specialize in quality, speed and process
optimization. Articulate, energetic and results-oriented with exemplary passion for
developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Customer Service Lead

EZPass Drive-Thru Store
06.2024 - Current
  • Train, oversaw, and mentor new team members to strengthen performance and job expertise.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Greet customers and listened closely to problems described to determine solutions.
  • Resolve customer service issues using company processes and policies and provide updates to customers.
  • Respond to customer requests for products, services, and company information.
  • Supervise day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Operate as cashier when needed by performing point of sale transactions
  • Receive orders from vendors and put out inventory on sales floor.

Office Manager

Lookatdatder BBQ House & Catering
09.2019 - 05.2024
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented
    modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Recruited, interviewed and hired employees.

Processing Assistant IV (Wake County Probation)

NC Department of Public Safety
10.2012 - 04.2016
  • First point of contact for Wake County Probation intake office.
  • Answered high volume of incoming calls.
  • Created files and processed new supervised/unsupervised probation cases.
  • Assigned probation/community service cases to judicial service coordinators.
  • Input data into OPUS software to process supervised probation cases.
  • Logged daily cases into excel software.
  • Processed reports for transmittal cases going out of county.
  • Provided offenders assistance with completing demographic forms.
  • Scheduled daily jail pickup for probation officer’s.
  • Monitored offender waiting area.
  • Processed outgoing mail.

Automotive Loan Collector

Regional Acceptance Corporation
05.2012 - 07.2012
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Collected on delinquent accounts to reduce overdue balances.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Call Center Representative

Verizon A-Wireless
09.2010 - 02.2012
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Adhered to company policies and scripts to consistently achieve call-time and
    quality standards.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Bachelor of Science - Criminal Justice

NC A&T State University
Greensboro
12-2010

High School Diploma -

J. H. Rose High School
Greenville, NC
05-2005

Skills

  • Customer service excellence
  • Client Engagement
  • Data Entry
  • Proficient in Microsoft Office
  • Effective Communication Skills
  • Telephone etiquette
  • Administrative duties
  • Cash handling
  • Call center experience
  • Problem Solving Skills

Timeline

Customer Service Lead

EZPass Drive-Thru Store
06.2024 - Current

Office Manager

Lookatdatder BBQ House & Catering
09.2019 - 05.2024

Processing Assistant IV (Wake County Probation)

NC Department of Public Safety
10.2012 - 04.2016

Automotive Loan Collector

Regional Acceptance Corporation
05.2012 - 07.2012

Call Center Representative

Verizon A-Wireless
09.2010 - 02.2012

Bachelor of Science - Criminal Justice

NC A&T State University

High School Diploma -

J. H. Rose High School

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Ashley Belcher