Ashley Bartlett
Charlotte
Summary
Dynamic professional with a robust background in customer service and operational management. Successfully managed high customer volumes while implementing new procedures that enhanced service efficiency and guest satisfaction. Demonstrated expertise in leveraging technology to optimize workflows and improve overall bar and office operations.
Overview
9
9
years of professional experience
Work History
Bartender
Mama Ricotta’s
Charlotte
05.2021 - Current
- Coordinate daily supply inventory for bar and submit orders to supervisor; assist with receipt of deliveries.
- Ability to multitask in various situations with a high level of customer volume.
- Respond to customers’ dissatisfaction and/or suggestions to conclude a positive resolution.
- Provide an excellent customer experience by focusing on and anticipating guests’ needs.
Office Manager
Short or Tall
Rogers
03.2020 - 05.2021
- Maintained company website, ensuring the most up-to-date information and efficient guest browsing experience.
- Social Media Maintenance – Updated company social media daily to promote the brand.
- Initiated, maintained, and managed vendor relationships.
- Performed and implemented new procedures for new hire onboarding and orientation.
- Programmed POS and internal technologies for efficiency and new menu items.
- Implemented and oversaw all training for new technologies such as Resy and DoorDash.
- Created new procedures for updating the POS system.
Assistant General Manager
Short or Tall
Rogers
07.2019 - 03.2020
- Responded efficiently and accurately to customer concerns.
- Supervised front of house staff of 40 people.
- Organized schedules, keeping track of employees’ hours and recording payroll data.
- Managed shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Server
Short or Tall
Rogers
09.2018 - 07.2019
- Delivered exceptional service by effectively communicating with customers and anticipating their needs.
- Processed various payment types and ensured accurate change for cash transactions.
Administrative Assistant
Twin City Hose
Rogers
06.2018 - 07.2019
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Real Estate Agent
RE/MAX
Rogers
06.2017 - 06.2018
- Cultivated new client opportunities by leveraging market expertise and approachable communication.
- Developed strong relationships with clients through consistent engagement and support.
- Ensured timely closings by managing deadlines for critical tasks.
Education
AAS - Business Administration
Central Piedmont Community College
Charlotte, NC05-2026
Skills
- Customer service
- Communication skills
- Detail-oriented
- Multi-tasking
- Team collaboration
- Problem solving
- Computer proficiency
- Microsoft Office
Timeline
Bartender
Mama Ricotta’s
05.2021 - Current
Office Manager
Short or Tall
03.2020 - 05.2021
Assistant General Manager
Short or Tall
07.2019 - 03.2020
Server
Short or Tall
09.2018 - 07.2019
Administrative Assistant
Twin City Hose
06.2018 - 07.2019
Real Estate Agent
RE/MAX
06.2017 - 06.2018
AAS - Business Administration
Central Piedmont Community College