Ashley Alexander
Mocksville,NC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Dollar General. Excelled in client engagement strategies and upselling techniques, significantly enhancing customer satisfaction and sales figures. Demonstrated exceptional interpersonal communication and problem-solving skills, fostering strong client relationships and resolving issues efficiently.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Pete's Family Restaurant
02.2024 - Current
- Bussed and reset tables to keep the dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Folded napkins and prepared silverware sets to provide adequate supply for the host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with demanding customers or during busy shifts.
- Processed orders and sent them to kitchen employees for preparation.
- Carried out complete opening, closing,g and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment,t and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent customer service, increasing referral and walk-in business.
- I worked closely with kitchen staff to develop alternatives that helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Supported the needs of a 10-person wait staff who attended to the specific needs of countless customers daily for a family restaurant with social relevancy and intentionality.
Restaurant Server
Mocksville Family Restaurant
02.2023 - 02.2024
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Restaurant Server
East Coast Wings + Grill
10.2022 - 02.2023
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Associate
Dollar General
03.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided information on company offerings to promote products and services to customers.
Cashier
Foodlion Grocery Store
07.2019 - 01.2020
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Psychology
Winston-Salem State University
Winston-Salem, NC12-2025
Associate of Applied Science - Cyber Security
Forsyth Technical Community College
Winston-Salem, NC05-2022
High School Diploma -
Davie County High School
Mocksville06-2019
Skills
- Client Engagement Strategies
- Timely Complaint Management
- Upselling techniques
- Customer service
- Alcoholic beverage service
- Problem-solving
- Cash handling
- Merchandise rotation
- Interpersonal communications
- Client relationship building
- Goal oriented
- Problem resolution
- Customer complaint resolution
Timeline
Restaurant Waiter
Pete's Family Restaurant
02.2024 - Current
Restaurant Server
Mocksville Family Restaurant
02.2023 - 02.2024
Restaurant Server
East Coast Wings + Grill
10.2022 - 02.2023
Sales Associate
Dollar General
03.2021 - 10.2022
Cashier
Foodlion Grocery Store
07.2019 - 01.2020
Bachelor of Science - Psychology
Winston-Salem State University
Associate of Applied Science - Cyber Security
Forsyth Technical Community College
High School Diploma -
Davie County High School
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